Assistant General Operations Manager

Williams-Sonoma, Inc. • Tracy, CA

46d • Onsite

About The Position

The Assistant General Operations Manager maintains full operational responsibility for all Hub Final Mile operations. They must provide solid leadership, coaching, direction, and resources to build a team capable of executing and delivering service and cost for both tactical and strategic initiatives. The Assistant General Operations Manager position is located in Tracy, CA. You'll be excited about this opportunity because you will.... Build relationships at multiple levels in order to work cross organizationally toward solutions and excellent leadership and consensus building skills Identify, mentor, and develop high-potential team members to build a strong leadership pipeline within supply chain operations; implement structured training programs, cross-functional development plans, and succession planning strategies to ensure organizational readiness and long-term talent sustainability Dive continuous improvement in productivity, cost control, service, inventory accuracy, housekeeping, and safety Operate in a manner that ensures peak productivity and corporate profitability Be proficient in WMS systems and how they relate to inventory control and accuracy Work with outside support functions on coaching, recruiting, safety and service to enhance facility's performance Manage all Furniture Delivery Hub operations, performance, accountability, and LP for hubs Facilitate all escalated orders, RTL Store Support, UPS/OVR deliveries, seasonal floor sets, and Design Studio orders Address and resolve customer service issues in a timely and thorough manner Drive continuous improvement into our furniture and delivery network, including carrier accountability and overall delivery efficiencies through our Hub network and transportation initiatives Maintain inventory accuracy across home delivery Hub locations Provide field training and support to our Hub delivery teams, and communicating new processes Manage all transportation related responsibilities for Home and RTL Store deliveries - both vendor managed and WS managed transportation teams Deliver well organized presentations effectively to multiple levels Deliver exceptional organizational and delegating skills as a strong team leader Support People First initiatives to provide a positive work environment for associates Assist in research, and provide recommendations, to sourcing and selecting logistics service providers that support our home delivery business at a world-class level

Requirements

• Bachelor's Degree in Business, Logistics Engineering, or related field, and 5-7 years of progressive distribution leadership experience in a distribution or home delivery environment
• In lieu of a degree, 8-12 years of progressively responsible distribution leadership experience will be considered
• Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
• Willingness to take calculated risks
• Ability to handle changing priorities and use good judgement in stressful situation
• Demonstrated ability to think both strategically and tactically
• Strong customer focus, ownership, urgency, and drive
• Self-motivated individual who can set and meet simultaneous short-and-long term goals

Nice To Haves

• Master's degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering, or related field
• Exposure to furniture distribution and/or big box distribution
• Solid understanding of Safety and OSHA standards
• Exceptional organizational and time management skills to successfully respond to urgent situations
• Six Sigma/lean experience preferably in a distribution/warehouse environment

Responsibilities

• Build relationships at multiple levels in order to work cross organizationally toward solutions and excellent leadership and consensus building skills
• Identify, mentor, and develop high-potential team members to build a strong leadership pipeline within supply chain operations; implement structured training programs, cross-functional development plans, and succession planning strategies to ensure organizational readiness and long-term talent sustainability
• Dive continuous improvement in productivity, cost control, service, inventory accuracy, housekeeping, and safety
• Operate in a manner that ensures peak productivity and corporate profitability
• Be proficient in WMS systems and how they relate to inventory control and accuracy
• Work with outside support functions on coaching, recruiting, safety and service to enhance facility's performance
• Manage all Furniture Delivery Hub operations, performance, accountability, and LP for hubs
• Facilitate all escalated orders, RTL Store Support, UPS/OVR deliveries, seasonal floor sets, and Design Studio orders
• Address and resolve customer service issues in a timely and thorough manner
• Drive continuous improvement into our furniture and delivery network, including carrier accountability and overall delivery efficiencies through our Hub network and transportation initiatives
• Maintain inventory accuracy across home delivery Hub locations
• Provide field training and support to our Hub delivery teams, and communicating new processes
• Manage all transportation related responsibilities for Home and RTL Store deliveries - both vendor managed and WS managed transportation teams
• Deliver well organized presentations effectively to multiple levels
• Deliver exceptional organizational and delegating skills as a strong team leader
• Support People First initiatives to provide a positive work environment for associates
• Assist in research, and provide recommendations, to sourcing and selecting logistics service providers that support our home delivery business at a world-class level

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Number of Employees: 5,001-10,000 employees