Assistant General Manager

Shawnee Development LLC • Guymon, OK

107d

About The Position

The Assistant General Manager oversees and directs a property operating team capable of achieving financial, operational, and guest service expectations. Incumbent will provide profit-driven leadership, organizational cohesiveness, and strategic planning of gaming operations in accordance with the Tribe’s goals, objectives, policies and procedures.

Requirements

• High School Diploma or GED required.
• Bachelor’s degree in hospitality/casino management or a related field.
• Must have extensive knowledge of all Electronic Games Operations.
• Must possess knowledge of Class II gaming rules, regulations, and operating practices.
• Excellent interpersonal, verbal, written, and multi-media communication skills.
• Knowledge and application of positive customer experience concepts and principles.
• Ability to conduct guest needs assessment and meet outstanding quality service standards.
• Knowledge of gaming and alcohol beverage control regulations.
• Ability to work positively within constantly changing environments.
• Ability to maintain strict confidentiality relative to proprietary information.
• Ability to maintain interpersonal working relationships among all personnel.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems quickly in a busy environment.
• Ability to prioritize and perform assigned duties under frequent time pressures.
• Ability to initiate, follow-up on and complete special projects.
• Ability to work a flexible and irregular schedule including weekends, evenings and holidays.
• Demonstrated success managing multiple departments within the gaming industry.
• Ability to build consensus and secure optimal resolution of specific issues.
• Ability to respond effectively to sensitive inquiries and complaints.
• Must be able to work in a smoke filled casino environment.

Responsibilities

• Oversee the day to day operations of the casino while ensuring security of company assets, guest satisfaction and employee morale.
• Prepare, monitor, and adhere to budgets and ensure compliance to departmental budget initiatives.
• Assist and manage all components of the property.
• Make final decisions on implementation and oversight of overall strategies for engagement, customer service, comp ability, game layout, floor mix, revenue growth, and expense management.
• Confer with and regularly report to the General Manager to plan business objectives and develop organizational policies.
• Keep abreast of changes in the casino industry.
• Assist in the oversight of marketing program to assure proper promotion of the property.
• Address and manage complaints or concerns from team members.
• Ensure compliance with all regulatory compliance within area of responsibility.
• Maintain strict confidentiality in all departmental and company matters.
• Handle complaints from guests maintaining satisfactory impressions.
• Bring closure to outstanding issues/investigations by following up with all parties involved.
• Prepare regular and special reports as required.
• Assist in the development of a culture and environment that delivers world class customer service.
• Assist the General Manager in strategic planning and reviewing policy changes.
• Critique and recommend changes to standard operating procedures.
• Maintain staff management processes by recruiting, selecting, orienting, training, developing and supervising subordinates.
• Identify and implement processes, systems and support to maximize opportunities and minimize negative impact.
• Strategize ways to develop and reward new players within company guidelines.
• Provide management control and direction to department managers.
• Serve on the BSA/OFAC Compliance Committee, Safety Committee, and PTO Bank Committee.
• Perform all other duties as assigned.

Benefits

• Must be able to pass a background check and receive/maintain a license or permit from the Shawnee Tribe Gaming Commission.
• Must be able to complete pre-employment drug test with a negative result.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree