Assistant General Manager

Sky Zone • Apex, NC

379d • $50,003 - $59,987

About The Position

The Assistant General Manager (AGM) at Sky Zone is responsible for supporting the General Manager in overseeing park operations, ensuring a high-quality guest experience, and leading the team effectively. This role involves hands-on leadership, staff training, and performance management, while also focusing on sales results and maintaining a positive park culture. The AGM will act as the Leader on Duty, guiding supervisors and team members, and will be instrumental in driving the park's business goals and operational excellence.

Requirements

• 18 years of age or older and completed high school diploma or equivalent education.
• A minimum of 1 year of supervisory or management experience.
• A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
• Demonstrated success in the execution of Sky Zone's Core Competencies.
• Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone's Leadership Competencies.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Reliable, coachable, self-motivated, and organized.

Responsibilities

• Lead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.
• Assume the role of Leader on Duty, overseeing Supervisors, Team Leads, and Team Members, providing guidance, direction, and feedback.
• Become an expert in park operations and systems, safety, guest experience, and people management.
• Support the GM in selecting talent through interviewing, hiring, and onboarding new Team Members.
• Help train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.
• Assist in managing Team Member performance through accountability, recognition, and rewards; manage employee relations with GM and HR support if necessary.
• Coordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.
• Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes.
• Provide memorable moments for customers by taking initiative, being responsive, and engaging in their experience, while managing NPS and Guest/Member feedback.
• Deliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.
• Manage the membership experience and Member community through organizing Member VIP events and touchpoints throughout the in-park experience.
• Share creative ideas and best practices for ways to increase the park's profit.
• Partner with the General Manager to educate the team on key performance metrics (KPIs) and how they can contribute to park goals.
• Develop an understanding of park P&L's and what it takes to manage those effectively.
• Assist the GM in consulting with the Event Coordinator regarding party sales and updated park events, experiences, and information.
• Support Party Hosts in creating a positive party experience for both kids and parents.
• Help with the Party preparation and planning process to make the delivery of the party experience easy for your team.
• Assist as a Park liaison through consistent and thorough communication with facilities, maintenance, corporate F&B, and other supporting teams and departments.
• Work with the GM to deliver Park maintenance reports, work orders, and cleanliness processes to ensure a healthy and safe park environment.
• Assist with inventory management, facilities, parties, food and beverage, and vending.
• Help with the oversight of Team Members on appropriate safety processes, response, and reporting.
• Complete company safety, people operations, and food & beverage certifications.

Benefits

• Competitive hourly wage ranging from $24.04 to $28.84 based on qualifications and experience.
• Opportunities for career growth and development within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED