Assistant General Manager
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About The Position
PetSuites Lakeville located in Lakeville, MN is looking for a talented Assistant General Manager to join the team! The Assistant General Manager, internally referred to as a Resort Manager (RM) is a Full-Time position and is a leader and an integral member of the Resort management team. The Resort Manager reports to either the General Manager, or Senior General Manager, and together they provide a smooth and profitable operation by driving revenue and managing costs. The Resort Manager must maintain an exceptional level of customer service by developing strong Shift Leads and Team Members while leading and creating a resort culture based on Servant Leadership, high quality guest/pet care, and exceptional customer service for our internal and external customers. Depending on resort size, a Resort Manager can be assigned into one of 3 related positions. First, a Resort Manager manages the entire business as an assistant to the General Manager. The second is that the Resort Manager can be assigned to Pet Care (PCRM), which focuses on the back of house services such as pet safety/health, boarding, daycare and overall resort maintenance. A Resort Manager may also be assigned to Customer Service (CSRM), which focuses on front of house services such as marketing, check in/check out, retail, grooming and training.
