Assistant General Manager

Stonebridge Hospitality Management-posted 3 months ago
$85,000 - $95,000/Yr
Full-time • Mid Level
1,001-5,000 employees
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The Assistant General Manager at The Apiary is the orchestrator of daily precision, ensuring every guest interaction and team member performance reflects the hotel’s immersive, design-forward experience. With a strong command of operations and an intuitive sense of hospitality, this role supports the General Manager in translating The Apiary’s brand narrative into a seamless, elevated stay. From front-of-house execution to service recovery and team leadership, the Assistant General Manager is a champion of consistency, rhythm, and authenticity in a lifestyle environment.

  • Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
  • Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
  • Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
  • Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
  • Help produce the annual budget and forecast changes in operating expenses and labor costs.
  • Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
  • Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
  • Train staff to deliver guest services in line with company standards, and address guest complaints directly.
  • Manage guest loyalty programs and ensure compliance with franchise or company policies.
  • Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
  • Assist in managing the hotel's physical condition, including maintenance and quality control programs.
  • Collaborate with the General Manager to address operational challenges and develop strategies for improvement.
  • Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
  • 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.
  • Strong knowledge of revenue management, financial analysis, and budgeting.
  • Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
  • Excellent communication and leadership skills to manage staff and interact with guests.
  • Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
  • Experience in recruitment, staff training, and performance management.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Medical
  • Dental
  • Vision
  • PTO
  • 401(k) matching
  • Wellness support
  • Life and disability coverage
  • Savings accounts
  • Tuition aid
  • Travel and lodging perks
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