Assistant General Manager

$80,000 - $90,000/Yr

Holbrook House - San Francisco, CA

Part-time,Full-time - Mid Level

San Francisco, CA

Accommodation

About the position

Holbrook House is seeking an experienced and service-oriented Assistant General Manager to oversee daily operations in a high-profile restaurant setting in San Francisco's Financial District. This role is crucial for maintaining high service standards, efficiency, and profitability while fostering a welcoming environment for guests. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage a diverse team effectively.

Responsibilities

• Oversee day-to-day restaurant operations, including front-of-house and back-of-house activities.
• Support the General Manager and act as a key resource in their absence.
• Recruit, train, and manage the restaurant team, ensuring a positive guest experience.
• Execute private events in designated areas during restaurant operations.
• Serve as the point-of-contact for all operational information, including food and beverage items and daily specials.
• Identify and address operational challenges and resolve guest complaints effectively.
• Assist in managing the restaurant's budget and implementing cost-control measures.
• Implement ongoing training programs to enhance team skills and knowledge.
• Maintain high standards of service and hospitality, providing coaching and feedback to team members.
• Conduct pre-shift meetings and ensure team members are knowledgeable about menu offerings.
• Lead by example in delivering exceptional customer service and fostering a unique dining experience.
• Manage guest profiles and ensure team awareness of guests in the restaurant.
• Monitor guest feedback and address issues promptly and professionally.
• Oversee the reservation system and work with hosts to maximize service opportunities.
• Assist with the Concierge Program and maintain relationships with industry peers.
• Collaborate with the General Manager on scheduling, payroll, and compliance with regulations.

Requirements

• Minimum 2-3 years of high-end restaurant and bar supervisory or management experience in a fast-paced environment.
• Strong hospitality and service orientation.
• Excellent English oral and written communication skills.
• Knowledge of culinary, high-end wine, beer, and spirits.
• Professional demeanor and polished appearance.
• Ability to work independently and as part of a team.
• Proven self-starter with problem-solving skills.
• Attention to detail and strong organizational skills.
• Working knowledge of Microsoft Word, Excel, Outlook, and POS systems.
• Flexibility to work various shifts, including evenings and weekends.
• Stamina to work 8-10+ hours a day, standing and walking for extended periods.
• Current California Manager's food handler certificate and Responsible Beverage Service (RBS) certification.

Nice-to-haves

• Experience in high-profile operations.
• Entrepreneurial spirit and high energy personality.

Benefits

• Medical, dental, and vision insurance.
• Paid vacation and sick leave.
• Commuter Plan for transit and parking.
• Bonus based on results of pre-established goals.