Assistant General Manager

Marriott•Boston, MA

5h•$80,000 - $85,000

About The Position

The AC Hotel Cleveland Circle is looking for a passionate and driven Assistant General Manager who thrives in a dynamic hotel environment and loves being at the heart of the action. This is not a behind-the-desk role. Our leaders are visible, engaged, and hands-on, working alongside their teams to deliver exceptional guest experiences every single day. If you are someone who enjoys building strong teams, elevating service standards, and making an impact across every department of the hotel, we want to meet you. Why This Role Matters As Assistant General Manager, you will be a key leader responsible for ensuring seamless daily operations while inspiring teams to consistently deliver memorable guest experiences. You will partner closely with the General Manager to help drive operational excellence across Food & Beverage, Front Office, Housekeeping, and Engineering, ensuring that every guest interaction reflects the Renaissance brand and Colwen Hotels’ commitment to service. A primary focus will be an oversight of the F&B operations including banquets and restaurant/bar. This role is perfect for a hospitality professional ready to step into broader leadership responsibility and grow within a company that values initiative, ideas, and career advancement. About Colwen Hotels At Colwen Hotels, we believe hospitality is powered by people, passion, and innovation. Our company was built on hard work, character, and authenticity. We empower our teams to bring forward-thinking ideas to life and create experiences that guests remember. With 40 hotels across 9 states and a growing development pipeline, we offer hospitality professionals the opportunity to build meaningful careers and grow with us. You’ll play a central role in the hotel's success by: - Leading daily hotel operations across all key departments - Driving a culture of exceptional guest service - Coaching and developing associates to reach their full potential - Supporting recruiting, hiring, and team engagement initiatives - Assisting in achieving financial goals and operational performance - Ensuring brand standards and service excellence are consistently delivered - Maintaining a positive, respectful, and motivating work environment - Conducting daily property walks to ensure quality, cleanliness, and guest satisfaction We’re looking for a leader who combines operational expertise with genuine hospitality. We take care of our team so they can take care of our guests.

Requirements

3+ years of hotel management experience
Strong leadership and team development abilities
F&B Operations experience a primary focus
A hands-on approach to hotel operations
Excellent communication and organizational skills
A passion for guest service and hospitality excellence
The ability to multitask and thrive in a fast-paced environment
Knowledge of hotel operations across multiple departments

Responsibilities

Leading daily hotel operations across all key departments
Driving a culture of exceptional guest service
Coaching and developing associates to reach their full potential
Supporting recruiting, hiring, and team engagement initiatives
Assisting in achieving financial goals and operational performance
Ensuring brand standards and service excellence are consistently delivered
Maintaining a positive, respectful, and motivating work environment
Conducting daily property walks to ensure quality, cleanliness, and guest satisfaction