Assistant General Manager | Full Time | Courtyard by Marriott | Harrisonburg, VA

OCI Hospitality•Harrisonburg, VA

About The Position

The Assistant General Manager assists in leading and managing various hotel operations including team member staffing and relations, budgeting and financial responsibilities, forecasting, sales and marketing, guest services, facilities management and manager-on-duty oversight. The Assistant General Manager is responsible for e stablish ing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Requirements

College degree or the equivalent in related work experience
Three years of hotel experience with two years in a management position
Strong interpersonal and communication skills
A bility to speak clearly and listen attentively
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and finesse
Conduct work-related functions in a professional manner
If offered a position the candidate must complete a criminal background check.
All employment offers are contingent based on the results of your criminal background check.

Responsibilities

Weekends & Holidays as required
AM & PM shifts are required based on hotel needs
Oversee s all departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members ; discipline team member s; make formal termination recommendations; and investigate and adjudicate complaints. Departments include engineering, housekeeping, front desk, sales, and food and beverage where applicable
Demonstrates and provides exceptional guest service to all hotel guests
Maintains personal con nections with in-house guests and clients in the community to en courage guest loyalty
Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
Maintains knowledge, skills, and abilities needed to perform any position at the hotel
Uses appropriate selling techniques to maximize revenue and occupancy
Assists with various accounting and financial functions including A/P, A/R, bill ing accounts and department report ing
Assists in analyzing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action
Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
Assists in monitoring and uphold ing procedures for control of supplies, keys, monies and credit
Assists in monitoring and upholdi ng procedures for safety of guests and hotel team members
Assists in inspecting guestrooms to ensure all company and brand cleanliness standards are met
Maintains clean and professional appearance of public areas and hotel office
Assists with sales and marketing efforts for the hotel
Remains current on industry trends and local market activities
Performs a dditional responsibilities as assigned by l eadership