Assistant General Manager

JLL•Chicago, CO

30d•$85,000 - $100,000•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant General Manager Job Summary: The Assistant General Manager (AGM) functions in conjunction with and in the short-term absence of the General Manager (GM) as the professional-in-charge of the specific asset(s) under management. The AGM is responsible for all aspects of client and tenant satisfaction. Of specific importance is working with the PM or GM in achieving stated financial results (NOI and cashflow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.). The AGM is responsible for working directly with the General Manager and client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans and operating and capital budgets. Once developed, the AGM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team. The AGM may have responsibility for the management, supervision, and professional development of other property team members such as Property Associate and/or Tenant Services Coordinator and ensuring 100% compliance with Jones Lang LaSalle’s employee performance program. Additionally, the AGM is responsible for representing JLL in the local and regional business and real estate community to promote JLL’s reputation and capabilities to prospective tenants and clients.

Requirements

Education/training Bachelor’s business degree required
Finance or Accounting degree preferred
Years of relevant experience Manages the development of the Quality Tenant Service ("QTS") program.
Skills and Knowledge Manages the development of the Quality Tenant Service ("QTS") program.
Ability to produce well-written reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers and the general public.
Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proration’s, percentages, basic calculation of measurement of rent, parking fees, and late fees.
Ability to define and resolve complex issues and resolve with practical concrete business minded solutions
Other abilities Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client.
Capable of managing construction projects such as tenant improvements, restroom renovations and major repair and maintenance projects, etc.
Certifications/licenses IL Real estate license required within six (6) months of hire date
Physical work requirements and work conditions Is regularly required to sit for long periods of time.
The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
Reading Video Display Terminals, order forms and other written documents.
Lifting a minimum of thirty-five (35) pounds.
Using and accessing stairwells during emergencies.
Using keyboards for typing and computer input.
Hearing, speaking and answering the office telephone system.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Advanced degree a plus
LEED AP or GA accreditation preferred

Responsibilities

Administrative – Supports Brokerage Team in review of lease proposals and lease language and is responsible for lease administration process.
Maintains intimate knowledge of lease agreements and ensures compliance from accounting and an Operations perspective
Reviews and approves purchases of supplies and equipment in accordance with client budgets and established parameters.
Prepares annual submissions, for review by the General Manager, for the JLL Property Awards Program and industry awards (e.g., BOMA TOBY award.)
Responsible for compliance with development, revision and implementation of property manuals and on-line systems.
Financial – Assists with the preparation and review the annual jurisdictional forms and filings as required. (i.e. Income & Expense, Real Estate Tax payments, Property Tax fillings, , etc
Works with Client Accounting Services (CAS) to manage the accounting process and participates with the on-site bookkeeping functions and collection process.
Oversees the development and revision of written accounting procedures for the office.
Prepares and reviews financial documents pertaining to all building operations.
Report to General Manager any variances, concerns and projections needed to sustain building operations.
Assists with the preparation of the annual budget documentation (i.e., explanatory notes.)
Plans and administers budget for the office building(s).
Operations – Creates and implements the asset management plan.
Inspects property and equipment to determine extent of service and/or equipment required.
Recommends, justifies, develops, and coordinates projects that enhance the value of the office buildings.
Works with Building Engineer/Chief Engineer to assign employees to duties pursuant to client and JLL guidelines.
Arranges for alterations to, or maintenance, upkeep, or reconditioning of property as specified in the operating budget, management plan and/or management services agreement.
Competitively bids and prepares all service contracts to assure high quality and cost-effective services.
Assembles and analyzes contract bids, and submits bids, recommendations, and standard form contract agreement to authorized signor for execution.
Work with Operating Engineer/Chief Engineer to ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and that 4-Sight (JLL’s web-based tool for emergency preparedness) is kept updated on a regular basis.
Assists Chief Engineer in meeting the assigned criteria within JLL’s Compliance Excellence Program and Engineering Audit.
Assures compliance with JLL policies, procedures and standard practices.
Tenant / Client Service – Assists Chief Engineer in meeting the assigned criteria within JLL’s Compliance Excellence Program and Engineering Audit.
Assures compliance with JLL policies, procedures and standard practices.
Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.
Inspects all properties on a regular basis to ensure building operations are performing according to Jones Lang LaSalle standards and procedures.
Oversees communication and managemes the tenant move-in/move-out process to minimize disruption to established tenants.
Management – Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.
Submits hiring recommendations to General Manager for approval.
Manages the development of the Quality Tenant Service ("QTS") program.
May have responsibility for directly supervising employees reporting to the assigned buildings.
Carries out supervisory responsibilities in accordance with the policies enumerated within the JLL Personnel Handbook and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Knows, understands, and sets an example relative to the policies within the JLL Personnel Handbook.
Misc. – Any and all other duties and tasks assigned.