Assistant General Manager

CROWN HOTEL & TRAVEL MANAGEMENT LLC•Clemmons, NC

19h

About The Position

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

Requirements

IHG and/or Hotel Key experience is highly recommended
Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
1 year of customer service required
Branded hotel experience required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to use a moderately complex computer system.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must know policies and procedures as they relate to the safety and security of guests and Hotel property.
The ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information, and resolve conflicts.
Excellent organizational skills
Ability to read, listen, and communicate effectively in English.
Able to write reports, correspondence, memos, and employee performance evaluations
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should know Microsoft Word processing software and Excel spreadsheet software.
Meets legal age requirements for the position.
Driver's License Required
High school diploma or equivalent
Must have basic working knowledge of a computer, including Word, and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to walk and climb/descend stairs approximately 20% of the time
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to lift and carry up to 20 pounds without assistance regularly
To always maintain a high standard of personal hygiene and appearance
Must be open to all shifts and able to cover shifts as needed

Nice To Haves

IHG and/or Hotel Key experience is highly recommended
Previous front office supervisory and/or management experience in a hotel setting is highly recommended.

Responsibilities

Hires, trains, and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations, and coaches and counsels associates
Maintains all hotel standards set forth by the brand and the management company.
Successfully operates the hotel in the General Manager's absence
Plans, organizes, assigns, and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards.
Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
Fields Guest complaints, conducting research to develop the most effective solutions.
Listen and extend assistance to resolve problems such as rate conflict or facilities issues.
Inputs and retrieves information from the computer system for file maintenance, correspondence, and preparation of all Front Office reports.
Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training, and creating a positive work environment.
Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation.
Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations.
Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures.
Confers and cooperates with other department heads to ensure coordination of activities.
Answers inquiries about Hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Receives and processes advance registration payments.
Meets and personally greets VIP Guests, whenever possible.
Conducts performance evaluations and coaches and counsels all associates when necessary.
Issues verbal and written instructions to the hotel team through guidance from the General Manager.
Reviews the group resumes, event schedules, and daily reports to ensure proper staffing of the hotel.
Prepares the weekly schedule and makes modifications by regularly monitoring the house count and making adjustments accordingly to meet the needs of the business.
Reviews, revises, and approves daily payroll reports as needed.
Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.
When necessary, performs the duties of his/her subordinates.