Assistant General Manager

EOS Hospitality • Bear Creek Township, MI

8d

About The Position

As an Assistant General Manager, you will assist the General Manager in managing
the day-to-day resort operations in keeping with all corporate and brand
standards, focus on maximizing profitability, as well as guest and team member
satisfaction, and ensure goals and objectives are achieved. Our industry is
24/7, so the ideal candidate for this position needs to have the ability to work
weekends, holidays, evenings and be on-call as needed.

Requirements

• Extensive knowledge of resort/hotel operations
• Excellent time management skills with the ability to assign and delegate tasks.
• Excellent communications skills both verbal and written
• Excellent managerial and supervisory skills.
• Ability to work in teams and independently.
• Excellent math and accounting skills
• Ability to interpret financial data
• Proficient with Microsoft Office Suite or similar software programs.
• BS degree in related field, or comparable certifications and experience in the industry
• Minimum 3 years of successful resort/hotel operations leadership required.

Nice To Haves

• Prior GM experience or AGM experience is preferred.

Responsibilities

• Leads and manages resort operations.
• Directs resort actions required to maximize profitability and increase service levels and team member satisfaction.
• Ensures brand standards are met.
• Facilitates resort meetings in General Manager absence.
• Provides input into the hiring, supervision, training, assessment, coaching, and disciplining of department heads and other key team members.
• Manages conflict and resolves team members and guests complaints.
• As requested by the GM, conducts performance evaluations that are timely and constructive.
• Organizes and oversees the schedules, timecards, and work of assigned staff.
• Collaborates with other managers to analyze costs, benefits, and losses of company profits.
• Serves as General Manager in GM’s absence from property.
• Flexible working hours including weekdays, weekends, holidays and on-call as needed.
• Performs other related duties as assigned.
• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations.
• Participates in resort and corporate activities and meetings as requested.
• Perform special projects as assigned by the General Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees