Assistant General Manager | Full-Time | Sioux City Convention Center

Oakview Group•Sioux City, IA

64d•$85,000 - $95,000

About The Position

Utilizing initiative and independent judgment, the Assistant General Manager under the direction of the General Manager, will oversee all full time employees and assist with the management, promotion, and operation of the facility, including operations, sales, marketing, finance, security, IT, production, technology, partnerships, special events, community relations, sustainability, branding, and all other related departments with a primary focus on the Sioux City Convention Center. This executive support the sales team with maximizing the number of events and revenue opportunities at the venue and the development of regional and national convention/meeting business.

Requirements

Five (5) years of increasingly responsible experience in professional convention center management, with at least two (3) years of direct supervisory experience at the department director level.
Bachelor's Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field. Other combinations of experience and education that meet these requirements may be substituted.
Operational characteristics of public assembly facility management.
Modern management methods, long-range planning, principles of budgeting and supervisory techniques.
Should possess a working knowledge of each area of direct and indirect supervision including sales & marketing, event services, safety & security, facility maintenance & housekeeping, finance and human resources, audio-visual, telecommunications and food & beverage operations.
Contract development and negotiations including facility use license agreements, service agreements.
Modern and effective customer service practices.
Knowledge of EEOC, FLSA, OSHA, ADA and other industry related legal issues.
Interpersonal techniques in dealing with unique groups and sensitive circumstances.
Terminology used in convention and entertainment settings.
Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software.
Capital Improvement Project Experience
Facility Budgeting, Revenue Forecasting and Expense Control
Plan, direct, and evaluate the work of subordinates.
Perform a broad range of supervisory responsibilities over others.
Manage multiple projects simultaneously.
Work under high pressure in meeting urgent deadlines.
Recognize, analyze and resolve challenges.
Develop and implements programs, policies, and procedures for the convention center.
Ability to develop comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc…)
Ability to conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
Ability to interpret and apply Federal, State and local policies, procedures, laws and regulations.
Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
Ability to communicate clearly and concisely in the English language, both orally and in writing.
Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days.
To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and be internet proficient.

Responsibilities

Plan, direct and manage the day-to-day operations of the Center, including sales & marketing, finance, event services, operations, human resources, public safety, production, and facility maintenance.
Establish and maintain effective working relationships with boards, government departments, entertainment industry contacts, and community organizations to encourage continual and regular use of the venues.
Oversee overall daily operation of the venues and all systems.
Direct daily interaction with client and team staff.
Develop and manage relationships with venue partners.
Assist with preparing any applicable reports or presentations for the City of Sioux City.
Assist with the development and implementation of the annual operating budgets with the General Manager and Director of Finance.
Aggressively promote the use of the facilities to maximize its utilization.
Coordinate, implement, and administer specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
Help recruit, select, lead, motivate and evaluate all staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
Assist with bid/RFP process for major city events and tourism business.
Commit to a diverse and inclusive workforce supporting a positive employee culture that reflects OVG's reputation in the industry.
Act as one of the primary Executives on Duty at events held at the facilities.
Continually evaluate the quality of the guest experience by firsthand observation, objective feedback and interaction.
Develop and foster integrated initiatives that promote the ultimate experience.
Assure the administration of personnel and the facility operation are conducted in accordance with applicable local, state and federal regulations.
Oversee the coordination of resources with Oak View Group corporate office.
Oversee human resource related items in coordination with the local HR representative.
Responsible for Health & Safety compliance.
Other duties and responsibilities as assigned.