7th Floor and Abbey Assistant General Manager

Detroit Athletic Club•Detroit, MI

9d•Onsite

About The Position

This position involves providing leadership and support to all aspects of day-to-day operations, maintaining the floor plan, shift opening and closing procedures. This position has an important responsibility of making sure that the Stadium Club, Last Word and The Abbey continue to be immaculately clean and the service exceeds the members’ expectations.

Requirements

Any combination of education, training & experience that provides the required knowledge, skills and abilities.
Prior hospitality experience (Full service dining specifically) is preferred.
Ability to obtain any Club required certification or licenses. Example: TIPs on premise certifications or a State of Michigan food handler’s card.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to support the business needs of the Club. Also to work in a cigar lounge environment.
Required to Stand for long periods and walk, climb stairs, stoop, Kneel. Crouch, bend, stretch, and twist or reach.
Pish, pull or lift 50 lbs.
Continuous repetitive motion
Work in hot, humid, and noisy environment

Responsibilities

Manage the day-to-day operation of the Stadium Club, Last Word and The Abbey
Assist with or owns strategizing future business of the Stadium Club, Last Word and The Abbey
Assist with or owns management team to forecast business and schedule accurately
Assist with or owns management team to market the Stadium Club, Last Word and The Abbey to exceed budget in revenue
Assist with or owns management team to control labor each month and keep labor at budget or below
Assist with create and maintain an energizing environment, with superior associates that provide a very attentive experience
Must provide beverage and cigar knowledge in the Stadium Club and Last Word
Supervise service during hours of operation
Set up all necessary paperwork to run the shift
Review current staffing levels and make adjustments to ensure proper coverage for all functions
Monitor staff using a daily attendance log and record discrepancies
Assign wait staff sections
Assign wait staff opening/closing duties for each function and shift
Monitor all breakage and record on breakage sheet
Confirm that all checks have been properly closed, sent to accounting and have been checked for accuracy
Prepare a shift report and distribute it to the outlet managers, F&B Director, Executive Manager and Assistant General Manager
Be proactive – work ahead of schedule; consider the following day’s events; communicate with the other leads and managers
Responsible for training and development of all team members
Distribute all training materials to newly hired employees
Assist with hire the right staff for the right positions
Develop tests for new and existing employees
Conduct instructional line-ups for all functions
Continuously reiterate and incorporate “Statement of Purpose” and “Service Guarantees”
Continuously work on the “Steps of Service”
Present service tips and beverage knowledge to staff during daily line ups
Convey information pertinent to the day’s business and review upcoming events
Review cleaning and maintenance requisitions.
Inspect the 7th areas for cleanliness each day and throughout each day
Place maintenance orders through “Facility Dude”- follow up to ensure completion
Regular inventories.
Conduct beverage and cigar inventory month with Adaco and ensure its accuracy.
Maintain supplies and equipment for the Stadium Club and Last Word
Engage staff to understand the needs of the 7th floor outlets