Assistant General Manager @ Hayden Krystal

High Tide Oil Company•Warrior, AL

About The Position

Assistant General Manager supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. Assistant General Manager works with the management team in ensuring the compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.

Requirements

Must be at least 21 years of age.
Servsafe certification required
High School Diploma or GED preferred with one (1) or more years restaurant experience.
Systems & Software – proficient level knowledge of Microsoft Office software applications.
Must be able to work a flexible schedule including days, nights, overnights, & weekends.
May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates
Must possess a valid Driver’s License
Typing/computer keyboard
Utilize computer software
Retrieve and compile information
Maintain records/logs
Verify data and information
Organize office equipment
Verbal communication
Written communication
Public speaking/group presentations
Research, analyze and interpret information
Investigate, evaluate, recommend action
Leadership and supervisory, managing people
Basic mathematical concepts (add, subtract)
Sitting for extended periods
Standing for extended periods
Extended periods viewing computer screen
Walking
Reading
Speaking
Hearing
Lifting/carrying more than 20 pounds various items
Repetitive Motions
Pushing/Pulling
Bending/Stooping
Reaching/Grasping
Writing
Electrical current
Housekeeping and/or cleaning agents
Normal office environment

Responsibilities

Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems.
Ensures that food safety standards are met through direct observation while running their shifts.
Partners with the management team to ensure that restaurant level plan and marketing initiatives are in place and being implemented.
Executes cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps.