Assistant General Manager

YEB PAYROLL LLC-posted 5 days ago

Full-time • Mid Level

Chicago, IL

101-250 employees

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School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! The Assistant General Manager runs the show from ACDC to Zappa creating a safe and cool environment for students to achieve their musical and creative potential. We want as many kids as possible to have the opportunity to experience the magic that is School of Rock. Our Assistant General Managers bring commitment to working with every part of the school’s community and operations to cultivate our unique culture and environment, where our students learn music and life skills.

Contribute to meeting financial goals by enrolling new students, effectively pitching the music program, merchandising, and managing costs through scheduling and resource efficiency
Be a leader in a culture of growth and personal development, motivating staff to provide exceptional instruction and professional communication with students and parents
Support the leadership of the administrative team, handling complex scheduling and managing phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
Oversee daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
Ensure a safe experience for students by maintaining a clean and professional facility, and overseeing adherence to the SOR Code of Conduct and safety policies
Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
Help plan, promote, and execute high quality events that build community, celebrate student progress, support our mission of performance-based music education, and motivate students’ continued enrollment
Support ongoing marketing and communication by contributing content to and maintaining our active social media presence, writing marketing emails and newsletters, and timely follow-up with prospective families
Assist GM in managing staff including recruitment, training, scheduling, and employee performance
Provide support to the General Manager by assisting with special projects, preparing reports, and handling a variety of administrative responsibilities as required.

3+ years experience in marketing, sales, management and/or customer service environment
Strong leadership and management skills: able to motivate and inspire a team
Strong business acumen, preferably experience assisting in running a business
Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
Good team player who collaborates and brings a positive energy and personality to the workplace every day
Ability to be adaptable and flexible under pressure
Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity with superb communication skills, both verbal and written
Experience and interest in working with children

Knowledge of music and/or the music industry is preferred

Medical, Rx, dental, and vision coverage
Paid time off, holiday pay
401(k) retirement plan with company match
Flexible Spending Account/Health Savings Account
Disability and Life insurance
Free Employee Assistance Program

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