Assistant General Manager - Fairfield Inn & Suites, Fayetteville North

Fayetteville North • Fayetteville, NC

5d

About The Position

The Assistant General Manager/Operations Manager oversees all hotel operations, staff management, and guest relations, serving as a brand ambassador. This role requires strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal/external relationships. Responsibilities include budgeting, forecasting, and ensuring brand standards and regulations compliance.

Requirements

• Bachelor's degree in hospitality/business management or 3+ years of managerial experience
• Excellent communication skills (orally and written)
• Strong leadership, problem solving, and interpersonal abilities
• Expertise in hotel operations and inter department abilities
• Proficiency in handling guest complaints under pressure
• Flexibility to work extended hours

Responsibilities

• Operational Oversight
• Staff Management & Development
• Adhere to NHG policies, state/federal laws, & "at-will" employment practices
• Assist in Financial & Administrative Tasks
• Guest Service & Quality Assurance
• Attend at least one advanced management seminar annually
• Participate in corporate-sponsored leadership events

Benefits

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager