Assistant General Manager

Bass Pro Shops•Post Falls, ID

23h•Onsite

About The Position

The Assistant General Manager (AGM) assists the General Manager (GM) with the management of store merchandising and store operations to ensure proper merchandise assortment, merchandise presentation, inventory control, customer service, financial efficiency, leadership development, and associate morale. This role supports a strong commitment to world-class customer service, ensuring a pleasant and productive shopping experience for all customers. The AGM is responsible for opening and closing the store and assumes full responsibility for the entire store when the General Manager is absent. They directly supervise the Receiving, Customer Service, Maintenance, and Sales Departments through Group Sales Managers, ensuring these departments are staffed with service-oriented associates. This includes participating in interviewing and selection, coordinating training, preparing and approving performance appraisals, recommending merit and promotional increases, preparing weekly work schedules, and coaching and motivating associates to foster positive customer relations and a productive team environment. The AGM works closely with Base Camp Support Staff to ensure proper merchandise assortment and inventory levels, and communicates and implements all company advertising and marketing initiatives, including tabs, flyers, signing, pricing, features, imagery, and visual presentation. They are also responsible for maintaining all planograms set by Merchandising and striving to meet or exceed all financial plans. The role involves controlling Company assets and financial efficiency by auditing reports, the general ledger, electronic journals, physical inventory, and procedures to ensure system integrity, as well as monitoring and controlling cash management and store operating and loss accounts. The AGM executes and communicates all operating procedures, develops and executes Sales/Payroll plans, assists in overseeing and controlling payroll and operating expenses, and provides financial results and performance reports to the General Manager. Maintaining a clean, organized, and safe environment, including the building facility and all equipment, and controlling safety in the store are also key responsibilities. The AGM analyzes customer and business analytics to drive customer service and operating metric goals and carries out supervisory responsibilities in partnership with Human Resources, including interviewing, hiring, training, planning, assigning and directing work, measuring and evaluating performance, rewarding and disciplining associates, and addressing complaints and resolving associate and customer problems. Finally, the AGM is expected to provide a legendary experience for every customer by assisting them in making buying decisions through identifying and evaluating needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

Requirements

Minimum of 5+ years in big box, high volume management, with responsibility for one or more Sales Departments and Receiving or Front End experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of other financial, legal, and technical information.
Ability to read and analyze certain reports.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
Demonstrated strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Base Camp support staff.
Demonstrated use and understanding of servant leadership and team concept of management.

Responsibilities

Assists the GM with the management of store merchandising and store operations to ensure proper merchandise assortment, merchandise presentation, inventory control, customer service, financial efficiency, inventory control, customer service, leadership development, associate morale and other duties as assigned.
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Opens and closes the store.
Assumes responsibility for the entire store when the General Manager is out of the building.
Directly supervises the Receiving, Customer Service, Maintenance and Sales Departments through the Group Sales Managers.
Ensures the Departments are staffed with “service” oriented associates; participates in interviewing and selection.
Coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Works closely with Base Camp Support Staff to ensure proper merchandise assortment and inventory levels.
Communicates and implements all advertising and marketing initiatives of the Company to include tabs, flyers, signing, pricing, features, imagery, visual presentation, etc.
Maintains all planograms set by Merchandising.
Meets or exceeds all financial plans as set by the Company.
Controls Company assets and financial efficiency by auditing reports, general ledger, electronic journals, physical inventory and procedures to ensure system integrity; monitors and controls cash management; controls stores operating & loss account.
Executes and communicates all Operating procedures in the Store.
Develops and executes all Sales / Payroll plans as directed by the Company.
Assists in overseeing and controlling payroll and operating expense.
Provides financial results / performance to the General Manager through several reports.
Maintains a clean, organized, and safe environment, building facility and all equipment and controls safety in the store.
Analyzes customer and business analytics to drive customer service and operating metric goals.
Carries out Supervisory responsibilities and partners with Human Resources in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving associate and customer problems.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis and promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!