Assistant General Manager - Canton

Verano•Canton, OH

8d•$50,000

About The Position

The Assistant General Manager is responsible for assisting in managing all personnel, inventory purchasing and tracking, sales goals and bonus targets, and act as the “manager-on-duty” in absence of the General Manager. This role is expected to spend 25% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for inventory. Essential Duties and Responsibilities Responsible for supporting dispensary staff, inventory, and patient/customer relations. Interact with customers and patients and provide exceptional customer service. Respond to all customer and patient inquiries, feedback, and suggestions. Quickly and respectfully resolve any in-store situations that may arise. Build out bi-weekly work schedules for current and incoming staff. Regularly walk the floor and act as a resource for dispensary staff concerning products and services, industry news and changes in regulation. Coach and develop staff; Answer staff questions, concerns or suggestions. Delegate tasks to Cannabis Advisors to maintain regular compliance. Work closely with the General Manager to communicate information to dispensary staff from the corporate retail team. Conduct interviews at the direction of the General Manager. Provide regular training to staff members on the POS System and State Inventory System. Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries. Maintain company culture and atmosphere within the facility. Keep record of all dispensary activity including cash, sales, vendors, and customer/patient information. Other duties as assigned.

Requirements

High school degree or general education degree (GED) is required.
A minimum of 1 year as an assistant manager, or above, is required.
Ability to work well with others and communicate effectively with staff and retail management.
Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
Proven ability to manage teams effectively.
Excellent communication and customer service skills.
At least 21 years of age.

Responsibilities

Responsible for supporting dispensary staff, inventory, and patient/customer relations.
Interact with customers and patients and provide exceptional customer service.
Respond to all customer and patient inquiries, feedback, and suggestions.
Quickly and respectfully resolve any in-store situations that may arise.
Build out bi-weekly work schedules for current and incoming staff.
Regularly walk the floor and act as a resource for dispensary staff concerning products and services, industry news and changes in regulation.
Coach and develop staff; Answer staff questions, concerns or suggestions.
Delegate tasks to Cannabis Advisors to maintain regular compliance.
Work closely with the General Manager to communicate information to dispensary staff from the corporate retail team.
Conduct interviews at the direction of the General Manager.
Provide regular training to staff members on the POS System and State Inventory System.
Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries.
Maintain company culture and atmosphere within the facility.
Keep record of all dispensary activity including cash, sales, vendors, and customer/patient information.
Other duties as assigned.