Assistant General Manager

Marriott•Chicago, IL

About The Position

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf_2025edits_8.19.25.pdf] to learn more. Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Responsibilities

Assisting the Operational and Financial Management of the Property
Verifying that all brand standards are being maintained in each area of the property.
Verifying that all team members meet or exceed all brand requirements.
Managing the operation of the all property departments.
Promoting both Guarantee of Fair Treatment and Open Door policies.
Verifying that a viable key control program is in place.
Maintaining current licenses and permits as prescribed by local, state and federal agencies.
Providing a safe working environment in compliance with OSHA/MSDS.
Managing all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Complying with all corporate accounting procedures.
Performing required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
Staying readily available/approachable for all employees.
Extending professionalism and courtesy to employees at all times.
Leading by example demonstrating self-confidence, energy and enthusiasm.
Assisting/teaching team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
Setting clear performance expectations with the General Manager.
Assisting team supervisors with constructive coaching and counseling.
Soliciting feedback for continuous improvement.
Managing the Guest Experience
Extending professionalism and courtesy to guests at all times.
Motivating and encouraging staff to solve guest and employee related concerns.
Providing excellent customer service by being readily available/approachable for all guests.
Taking proactive approaches when dealing with guest concerns.
Assisting employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Conducting Human Resource Activities
Verifying that orientations for new team members are thorough and completed in a timely fashion.
Taking proactive approaches when dealing with employee concerns.
Verifying that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.
Performing other duties as assigned and needed.