Assistant General Manager

Hegg Companies•Sioux Falls, SD

About The Position

Role Summary: Strives to meet and exceed guest needs and expectations. Effectively schedules and oversees the front office staff and provides managerial support to other employees when the GM is not available. Manages in ways that support high productivity, encourage strong morale, and align with the company values. Manages daily operations in coordination with the GM to help build stable and efficient operations. Responsible for other duties as assigned.

Requirements

Ability to be on feet for up to 8 hours.
Ability to lift up to 40 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.

Responsibilities

Address and resolves all guest complaints professionally and efficiently through direct interactions, staff support, and other available resources
Interacts with guests to build relations and ensure that their expectations are being met by representing the spirit of hospitality according to the culture and values of Hegg Hospitality
Provides ongoing guest service training and support to all employees and maintains all training records
Works with the GM to identify and address guest service opportunities and obstacles, and communicate results of guest feedback in a timely manner
Supports the GM with the hiring, training, and development of hotel team members
Practices effective communication and provide mentoring in ways that enhance performance and create a positive environment
Assists the GM and sales team in achieving revenue and expense targets
Invests in our three core values of the Hegg vision: We Always Find a Way Be Better Every Day We Are Better Together