Assistant General Manager

Commonwealth Hotels•North Canton, OH

11h•Onsite

About The Position

Join Our Award-Winning Team at Embassy Suites by Hilton Akron Canton Airport! Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We are proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We are looking for passionate individuals to join our great team, where unlimited growth potential awaits. The Embassy Suites by Hilton Akron Canton Airport is seeking an individual looking to grow their career and add value to the team. The Hotel Assistant General Manager allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

Requirements

Leadership and Management Skills
Ability to motivate, guide, and manage teams across different departments.
Delegation and conflict resolution skills to maintain a productive work environment.
Communication Skills
Strong verbal and written communication for interacting with guests, staff, and upper management.
Active listening to understand and resolve guest or employee concerns effectively.
Customer Service Excellence
A guest-first mindset to ensure high levels of customer satisfaction.
Problem-solving and conflict management to address guest complaints diplomatically.
Financial Acumen
Understanding of budgeting, forecasting, and financial reporting.
Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.
Operational Expertise
Knowledge of hotel management software and systems (e.g., PMS, POS).
Familiarity with housekeeping, front office, food & beverage, and maintenance processes.
Organizational and Time Management
Multitasking ability to handle various operational tasks simultaneously.
Attention to detail and time management to prioritize and meet deadlines.
Problem-Solving Skills
Quick thinking and decision-making under pressure to resolve operational or guest issues.
Analytical skills to identify and address inefficiencies in processes.
Adaptability and Resilience
Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
Emotional resilience to manage stress and maintain composure during high-pressure situations.
flexibility to work weekends & holidays

Responsibilities

Oversee daily hotel operations, ensuring all departments (front desk, housekeeping, food & beverage, maintenance) function efficiently and meet service standards.
Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.
Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
Collaborate with the sales to promote the property and increase occupancy and revenue.
Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.