Assistant General Manager

Marriott Hotels Resorts•Beavercreek, OH

27d•$35,000 - $40,000

About The Position

This hotel is owned and operated by an independent franchisee, Scarlet & Gray Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Assistant General Manager for this hotel will need to be a hands-on and "in the trenches" manager with great leadership skills. Sales and Revenue Management experience and expertise are also important. Prior experience is beneficial. Our career opportunity offers a competitive salary plus bonus and benefits. We are seeking a leader who is looking to bring their hotel experience to a new challenge. We are a progressive hotel ownership company that offers great growth potential. A fantastic commitment of time, energy and effort will be needed to take this hotel to its deserving ranks. The rewards for doing so and for operational and financial success out of the starting gate will be substantial. We pride ourselves in achieving superior results in operating hotels from our ability to blend the science of hotel management with the art of hospitality. We are looking for candidates who would thrive in an environment that is fast-paced and hands-on. If you are looking to join a team that provides superior service to its customers, while gaining unprecedented opportunity, then this is the position for you.

Requirements

2-3 years hotel experience
Outgoing personality and great people skills
Attention to detail and organization
Strength in direct sales
Knowledge of local area and contacts preferred
Excellent written and verbal communication skills
Aggressiveness
High motivation and high energy
Prior experience is a benefit
Sales experience
Knowledge of a variety of computer software applications
Ability to work a flexible schedule, including weekends and holidays
Innflow Accounting experience a plus

Responsibilities

Work a minimum of 50 hours per week. All hours are to be clocked in and out via timekeeping tool (Hotel Effectiveness).
Weekends can be rotated as needed with FD Supervisor/Property Support
Put together a sales program and lead an effort to drive business to our hotel.
Follow up with staff to ensure they are providing superior guest service and meeting or exceeding quality standards. Scores must improve YOY.
Ensure property is maintained to the high standards of the brand, the management company and Ownership
Monitor cleanliness of property and product.
Recruit, interview, and train team members that fit the Brand.
Monitor, evaluate, and improve employee training programs.
Develop Rewards Program for personnel for advancement within the organization.
Monitor cost controls to maximize profit.
Advise Ownership of all issues requiring guidance and approval.
Generate new and repeat business through sales and marketing activities and meet with potential and current clients to promote the property.
Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
Ensure guest and team member satisfaction. Increase scores.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
Serve as primary liaison with hotel owners and corporate entities.
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.