Assistant General Manager

Sloomoo Institute LLC • Chicago, IL

25d

About The Position

The Assistant General Manager will assist in supporting all operations of their location. This unique concept blends a high-energy retail environment with DIY slime-making stations, immersive sensory play, and unforgettable birthday party experiences. The Assistant General Manager will be responsible for delivering exceptional guest experiences, driving sales, managing staff, and ensuring smooth and profitable daily operations.

You will be key to upholding Sloomoo’s values:

1. Joy – Joy is our DNA. We spark wonder, play, and creativity in everything we do.

2. Accountability – We own it. Every action, every result—our name is on it.

3. Collaboration – Joy happens when we create together. We rise as one team.

4. Innovation – We push limits, dream big, and turn bold ideas into reality.

5. Inclusivity – Everyone belongs. Every voice matters.

6. Resilience – We pivot, solve, and grow stronger through every challenge.

7. Excellence – Good isn’t enough. We obsess over the details that make greatness.

Requirements

• Retail experience is a must.
• Experience of operational management within a guest-facing operation.
• Budgetary and line management experience (essential).
• Ability to prioritize the needs of the different departments.
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
• Ability to build and maintain strong relationships with key consultants and contractors.
• Energetic, perceptive, confident problem solver with a good sense of humor.
• Ability to engage with colleagues in a diplomatic manner.
• Minimum age: 18 years.

Nice To Haves

• Preferred bachelor’s degree in hospitality, business administration, or related field.

Responsibilities

• Assist in identifying and engaging with relevant influencers across various platforms to support brand partnerships and collaborations.
• Support the execution of marketing strategies to enhance brand visibility, reach, and engagement among target audiences.
• Stay informed on industry trends, best practices, and emerging platforms to continuously innovate influencer marketing strategies.
• Assist in managing full P&L responsibilities.
• Support floor managers and staff in their daily operations.
• Help manage procurement and inventory to ensure operational efficiency.
• Assist in maintaining high standards of guest service.
• Contribute to the development and implementation of Standard Operating Procedures (SOPs).
• Ensure staff adherence to all Standard Operating Procedures.
• Support staffing needs, including collaboration with staffing agencies when necessary.
• Assist in maintaining brand integrity across all aspects of the guest experience.
• Support the operations of the retail store, assisting with planograms, promotions, signage, and product placement.
• Contribute to the roll-out of new slime products, optimizing productivity and inventory control processes.
• Assist in providing leadership and guidance to the Sloomoo Inc. team, ensuring resources are allocated effectively for both ongoing and new developments.
• Support operational departments in regularly reviewing and improving workplace safety procedures to minimize accidents.
• Assist in leading quarterly Health & Safety Committee meetings, engaging representatives from all departments.
• Help maximize guest admissions revenue and collaborate with senior management on forecasting and budgeting.
• Assist in monitoring and managing labor costs to meet and exceed financial targets.
• Support the delivery of a world-class guest experience, as evidenced by positive survey results.
• Contribute to an engaging and rewarding workplace environment with a competitive retention rate and internal promotions.
• Assist in driving the evolution of the Sloomoo brand by implementing strategic initiatives.
• Help achieve and exceed projected guest attendance and revenue targets.
• Contribute to the development and implementation of improvements that enhance guest satisfaction, employee experience, and revenue growth.
• Utilize data-driven insights to inform decisions regarding sales and production strategies.
• Assist in completing and documenting accident/incident reports, ensuring follow-through and resolution within 24 hours of the incident.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees