Assistant General Manager

MTM Transit•Corpus Christi, TX

1d•Onsite

About The Position

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. The Assistant General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as an internal liaison in conjunction with the General Manager between departments and Clients to ensure that the location is fully compliant with all contractual requirements. This position is contingent on award of contract and will be located on site at our location in Corpus Christie, TX. As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management.

Requirements

High school diploma or G.E.D. equivalent
Bachelor’s Degree (or equivalent combination of education and experience) in a related field required
At least 6 years’ experience managing in the Para-Transit and Fixed, Micro Transit industry
At least 4 years’ experience managing a union environment
At least 3 years’ experience supervising and monitoring the delivery of contractual services
Thorough knowledge of ADA, DOT, FTA regulations
Excellent interpersonal skills and ability to work with both internal and external stakeholders
Maintain in-depth knowledge of MTM Transit operations, company policies and guidelines
Extensive knowledge of Trapeze transit routing system
Extensive analytical and proven data collection methods
Exceptional interpretation and problem solving skills
Ability to administer difficult conversation and facilitate coaching sessions
Ability to schedule, organize and prioritize multiple tasks
Extensive knowledge of budget and cost analysis
Ability to evaluate and resolve problems/ and issues in a constructive manner
Moderate to advanced computer skills
Ability to maintain high level of confidentiality
Extensive knowledge of how to establish key processes and procedures

Nice To Haves

Prior contract and or project management experience preferred

Responsibilities

Provide daily guidance and coaching for direct reports; monitor performance
Provide contract oversight and facilitation of Client needs with anticipation of growth
Ensure most appropriate and cost effective transportation services are provided
Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness
Address any questions / concerns regarding site transit program
Maintain general knowledge of contract and awareness of changes
Identifying potential risk and develop resolution processes
Act as a liaison between MTM Transit and the Client to address any concerns or issues that may arise and do so in a timely manner
Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness
Address any questions / concerns regarding site transit program
Assist with the oversight of vehicle maintenance program
Assist and monitor employee training and development
Assist with the continuing development of a relationship with the clientClient to ensure exceptional customer service needs and problem resolution processes are in place
Maintain general knowledge of contract and awareness of changes
Thorough understanding of MTM Transit policies and employee handbook guidelines
Provide education and information to the Client regarding MTM Transit procedures, services available and changes within the Para-Transit industry
Maintain a “Safety First” attitude with the Client and personnel
Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelines
Assist with the oversight and maintain thorough knowledge of MTM Transit departments and compliance programs within each
Perform additional duties as assigned or required

Benefits

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.
Transit Trailblazer Maintenance Tech. Apprenticeships
Art of Client Communication
Cornerstone Program
Bench Program
Tech Bench Program
Continuous Ed Reimbursement