Assistant General Manager - TAO Restaurant Los Angeles

Tao Group Hospitality•Los Angeles, CA

About The Position

Assists the General Manager in overseeing daily front-of-house operations and leading the team in alignment with department policies and procedures. Responsible for managing all aspects of front-of-house activities to ensure smooth and efficient service. Interacts with dining room guests, team members, and supervisors in a polite and courteous manner to deliver gracious hospitality.

Requirements

Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.
Strong guest service foundation, ability to coach and build a team, problem solves, and leadership skills required.
Must be organized, self-motivated, and proactive with strong attention to detail.
Proficient with computers (Microsoft Products), POS, and technology.
Ability to write, read, and verbally communicate
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 75 lbs. with or without assistance
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
Demonstrated financial acumen with P&L statements, and labor models is desirable.

Responsibilities

Maintain professional appearance standards as outlined in the Tao Group Hospitality Employee Handbook.
Anticipate and accommodate guest needs to ensure an exceptional experience.
Ensure general cleanliness and upkeep of the front-of-house and the entire venue.
Assist in interviewing, hiring, and training new team members.
Oversee scheduling, employee development, and growth opportunities for all front-of-house staff.
Collaborate with the General Manager to create and conduct job performance reviews.
Manage front-of-house operations to ensure quality, safety, recipe accuracy, efficiency, and profitability.
Possess comprehensive knowledge of operational systems, including payroll.
Regulate and manage all executive-level POS system functions.
Participate in the review and analysis of the venue’s monthly Profit & Loss statements.
Ensure compliance with Department of Health regulations and internal sanitation standards.
Ensure venue adherence to all federal, state, and local laws and regulations, as well as company policies.
Coach and develop front-of-house staff by setting clear expectations and performance standards.
Ensure all mechanical systems are operational and in compliance with applicable codes and ordinances.
Monitor compliance with all front-of-house standards and procedures.
Maintain in-depth knowledge of all food and beverage menus and overall venue offerings.
Address and resolve guest and employee concerns promptly and effectively.
Oversee reconciliation of all end-of-shift financials.
Demonstrate practical knowledge of the duties of all supervised employees.
Communicate clearly and effectively with heart-of-house team members during service.
Ensure completion of all opening and closing duties as prescribed by company policy.
Attend and lead daily pre-service meetings to align team performance.
Demonstrate a strong understanding of Tao Group Hospitality, its partners, and any associated hotel properties.
Assist in managing the repair or replacement of any damaged equipment or furniture.
Actively participate in training sessions, departmental meetings, and daily pre-service meetings.
Lead by example through active listening, observation, and knowledge-sharing.
Maintain a positive and professional attitude at all times.
Foster a collaborative team environment by supporting fellow team members.
Assist with and complete additional tasks as assigned.