Assistant General Manager

Resolute Road Hospitality

About The Position

The Hilton Garden Inn located in Missoula, Montana is looking to add to our hospitality family! The six-story, 146-key hotel is located just outside of downtown Missoula and offers a comprehensive range of amenities including a separate full-service restaurant and 22,000 square feet of meeting space, making it the second largest conference center in the state. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. OVERVIEW Actively contribute to the overall operation of the hotel, providing strong leadership. Influence and account for cost structure, quality standards, culture, and guest satisfaction. Assist the General Manager in leading, supporting, and clearly communicating goals and expectations that embodies the Braintree Hospitality service culture. SUPERVISORY Actively contribute to the overall operation of the hotel, providing strong leadership. Influence and account for cost structure, quality standards, culture, and guest satisfaction. Assist the General Manager in leading, supporting, and clearly communicating goals and expectations that embodies the Resolute Road Hospitality service culture.

Requirements

TIPS(Training for Intervention Procedures) certification required or must be obtained prior to employment
Associate degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (required), or equivalent combination of education and experience
Two to four years’ experience in hospitality industry (required), five to seven years’ experience (preferred)
Previous supervisory experience (required). Previous hotel “brand” experience (preferred)
Possess advanced knowledge of hospitality industry and business management fields
Basic to advanced knowledge of labor analysis and monthly financial analysis
Knowledge of sales process, client base, and general market knowledge
Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis
Proficiently speak, read, write, and comprehend the English language (required); ability to speak other languages (desired)
Strong written and verbal communication skills
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems (preferred)
Ability to work independently with minimal supervision and desire to participate as part of a team
Lead by example for all team members
Ability to assess/evaluate team member performance in a fair and consistent manner
Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
Assistant General Manager may be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require overnight travel, nights, weekends, and holidays.

Nice To Haves

Five to seven years’ experience (preferred)
Previous hotel “brand” experience (preferred)
Ability to speak other languages (desired)
knowledge of brand operating systems (preferred)

Responsibilities

Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Resolute Road Hospitality’s culture
Ensure all departments are profitable and maintain strong working relationships
Delegate authority and assign responsibility to reporting managers and supervisors; and supervise work activities of their departments
Ensure direct report staff receive proper training for each position, including safety training and standard operating procedures
Conduct regular department meetings
Manage human resources functions of their reporting departments by controlling turnover, motivating employees, focusing on employee development and retention
Respond to guest/employee requests and complaints timely, efficiently, appropriately and in a friendly manner
Manage the sourcing, interviewing, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction
Prepare weekly schedules for all departments
Assist in creating and ensure a realistic and attainable strategic business plan that defines operational goals and profitability objectives
Participate in the sales efforts and processes at the hotel, when required