Assistant General Manager

Resolute Road Hospitality•Boise, ID

4h•Onsite

About The Position

The Hilton Garden Inn located in Boise Idaho is looking to add to our hospitality family! This hotel recently completed a beautiful renovation and is perfectly located across the street from restaurants and entertainment at the Boise Spectrum Center. Come join a wonderful group of people, and a great brand of hotels to start your career! At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. As the Assistant General Manager, you’ll help lead daily operations with a focus on guest satisfaction, team development, and operational excellence. You’ll support the General Manager in driving results, fostering a collaborative culture, and ensuring smooth execution across departments. This role is ideal for someone who leads with Integrity, thrives on being Better Every Day, and believes we are Stronger Together.

Requirements

Deep understanding of hotel operations and hospitality trends
Proficiency in labor analysis, financial management, and revenue strategies
Strong knowledge of sales processes and market dynamics
Advanced communication, organizational, and decision-making skills
Proficiency in Microsoft Office and property management systems
Ability to coach, mentor, and hold teams accountable
Strong problem-solving mindset and adaptability
Associate degree in Hospitality Management, Business Administration, or related field
Minimum 2 years of leadership experience in hospitality

Nice To Haves

Experience with brand systems preferred
Previous hotel brand experience is a plus

Responsibilities

Oversee daily operations of housekeeping, maintenance, sales, and front desk departments
Ensure compliance with brand standards while maintaining Resolute Road Hospitality’s unique culture
Lead with integrity, empathy, and accountability
Build a culture of service excellence, teamwork, and empowerment
Partner with the General Manager to set and communicate clear goals and expectations
Lead by example to create a workplace where team members feel appreciated and inspired
Monitor and optimize property performance metrics, including labor and expense controls
Support strategic business plans to drive revenue, profitability, and guest satisfaction
Engage with clients and community partners to support sales and marketing efforts
Recruit, hire, and train top talent with a focus on culture fit and growth potential
Conduct regular department meetings to align teams and celebrate successes
Motivate and retain team members through recognition and development
Manage employee relations with fairness and a solution-focused mindset
Respond to guest and employee feedback with professionalism and care
Be visible and engaged with guests to build relationships and ensure memorable experiences
Perform other duties and projects as