Assistant General Manager

Minnetonka•Minnetonka, MN

1d•$18 - $22

About The Position

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED is preferred.
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required.
Lifeguard, CPR, First Aid, AED, and Certified Pool Operator certification required.

Nice To Haves

Two or more years as a swimming instructor preferred.
Lifeguard Instructor certification highly recommended.

Responsibilities

Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
Assists General Manager and department managers with fulfillment the daily tasks.
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
Provides sales and marketing training to all qualified sales staff.
Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
Initiates and oversees workplace culture and employee interaction.
Maintains a high level of employee satisfaction.
Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP.
Maintains current certifications and stays up-to-date professionally on the aquatics and management field.