Assistant General Manager

voco • Cincinnati, OH

14d

About The Position

We're searching for an experienced Assistant General Manager to help our General Manager plan and oversee the hotel's day-to-day operations. When the General Manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!

Requirements

• Proven customer service experience as a manager; strong guest-focused mentality
• Have superb communication skills, organizational skills, and problem-solving skills
• You must have 3 or more years of experience working in the hospitality field
• A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
• A proven record of experience managing a team, preferably in a hospitality role, is required

Responsibilities

• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
• Assist the General Manager in the day-to-day operation of the hotel, in maintaining all standards of guest service
• Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
• Assist in creating the yearly hotel budget in collaboration with the General Manager and department heads, and assess and adjust performance throughout the year to stay profitable
• Provide guidance and oversight of the Food & Beverage Operatio,n which includes a high-volume restaurant and 5,000sq ft. of event space
• Direct and oversee the daily activities of the FOH & BOH Staff
• Maintain Food and Beverage cost controls to maximize profitability and ensure appropriate F&B quality and performance metrics are met

What This Job Offers

• Job Type: Full-time
• Career Level: Manager