Assistant General Manager
About The Position
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as an Assistant General Manager and help create unforgettable experiences for every guest. If you’re passionate about hospitality, thrive in a fast-paced environment, and love making guests feel welcome, start making your own luck today! WHAT OUR ASSISTANT GENERAL MANAGERS DO The Assistant General Manager (AGM) supports the General Manager in overseeing daily park operations. This role provides hands-on leadership across all departments, ensures a safe and exceptional guest experience, supports staffing and training efforts, and helps maintain operational, financial, and safety standards. The AGM serves as the acting GM when required and plays a key role in driving teamwork, consistency, and operational excellence.
Requirements
- 3+ years of leadership experience in attractions, waterparks, hospitality, or similar environments.
- Experience supervising teams in fast-paced, high-volume operations.
- Strong communication, leadership, and problem-solving skills.
- Knowledge of safety standards, guest service, and basic operational practices.
- Ability to work flexible hours including nights, weekends, and holidays.
Nice To Haves
- Certified Pool Operator (CPO).
- CPR/AED/First Aid Certification.
- ServSafe/TIPS.
- Be trained on all park positions and act as trainer for any position.
- Experience with lifeguard programs (StarGuard Elite, Jeff Ellis & Associates, or similar).
Responsibilities
- Support the GM in daily operations across ride operations, aquatics, attractions, food & beverage, admissions, retail, and facilities.
- Accomplish Park objectives by managing staff; planning and evaluating park activities, exclusive events, and general admission special events.
- Assist General Manager in execution of promotion and upselling to increase sales and overall revenue.
- Provide leadership and guidance to supervisors and frontline teams to ensure smooth, safe, efficient park operations.
- Assist with staffing, hiring, scheduling, and employee development.
- Help oversee guest service standards, responding to escalated guest needs.
- Support compliance with all health, safety, aquatics, food service, and regulatory requirements.
- Work closely with ride operations and aquatics leadership to ensure training, performance, and safety programs meet standards.
- Assist with monitoring operational budgets, inventory management, labor controls, and expense management.
- Conduct operational walk-throughs to ensure cleanliness, safety, and equipment functionality.
- Support emergency procedures, incident response, and documentation.
- Maintain positive relationships with guests, vendors, and team members.
- Act as the park leader in the GM’s absence.
Benefits
- Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.
- More details regarding benefits are available here: Lucky Strike Entertainment Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
