Assistant General Manager

Shipwreck Island • Panama City Beach, FL

11d • $85,000 - $95,000

About The Position

The Assistant General Manager (AGM) supports the General Manager in overseeing daily waterpark operations. This role provides hands-on leadership across all departments, ensures a safe and exceptional guest experience, supports staffing and training efforts, and helps maintain operational, financial, and safety standards. The AGM serves as the acting GM when required and plays a key role in driving teamwork, consistency, and operational excellence.

Requirements

• 3+ years of leadership experience in attractions, waterparks, hospitality, or similar environments.
• Experience supervising teams in fast-paced, high-volume operations.
• Strong communication, leadership, and problem-solving skills.
• Knowledge of safety standards, guest service, and basic operational practices.
• Ability to work flexible hours including nights, weekends, and holidays.
• Certified Pool Operator (CPO).
• CPR/AED/First Aid Certification.
• ServSafe/TIPS.
• Be trained on all park positions and act as trainer for any position.

Nice To Haves

• Experience with lifeguard programs (StarGuard Elite, Jeff Ellis & Associates, or similar).

Responsibilities

• Support the GM in daily operations across aquatics, attractions, food & beverage, admissions, retail, and facilities.
• Accomplish Park objectives by managing staff; planning and evaluating park activities, exclusive events, and general admission special events.
• Assist General Manager in execution of promotion and upselling to increase sales and overall revenue.
• Provide leadership and guidance to supervisors and frontline teams to ensure smooth, safe, efficient park operations.
• Assist with staffing, hiring, scheduling, and employee development.
• Help oversee guest service standards, responding to escalated guest needs.
• Support compliance with all health, safety, aquatics, food service, and regulatory requirements.
• Work closely with aquatics leadership to ensure lifeguard training, performance, and safety programs meet standards.
• Assist with monitoring operational budgets, inventory management, labor controls, and expense management.
• Conduct operational walk-throughs to ensure cleanliness, safety, and equipment functionality.
• Support emergency procedures, incident response, and documentation.
• Maintain positive relationships with guests, vendors, and team members.
• Act as the park leader in the GM’s absence.

Benefits

• Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.
• More details regarding benefits are available here: Lucky Strike Entertainment Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed