Assistant General Manager - Millennium Tower

Action Property Management • San Francisco, CA

2d • $140,000 - $160,000 • Onsite

About The Position

Action Property Management is seeking an Assistant General Manager (AGM) at Millennium Tower, one of San Francisco's most iconic luxury high-rise residences, who embodies a hospitality mindset and is passionate about delivering an exceptional, refined resident experience. The Assistant General Manager (AGM) supports the General Manager in all aspects of the daily operations of the association. The AGM acts as a liaison related to community information and member services and assists in the training and supervision of the concierge and security staff members.

Requirements

• 5 years of experience in the luxury hospitality field, including 3+ years in department head roles. HOA or property management experience is preferred.
• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent. Bachelor's degree in hospitality, business administration or a related field preferred.
• Communication: Excellent command in verbal and written communication.
• Adaptability: Responsive, flexible attitude with an eagerness to take initiative.
• Project Management: Ability to plan, organize, and prioritize responsibilities to meet deadlines.
• Teamwork: Ability to work effectively in a team environment and build strong relationships with others.
• Board Meetings: Must attend board meetings as needed.
• Prolonged periods sitting at a desk and working on a computer.
• Capable of lifting up to 25 pounds as needed.

Responsibilities

• Manage office operations, including correspondence, scheduling, and supply orders.
• Assist with association Board of Directors meeting preparations (monthly and quarterly), including agendas, notices, reports, and meeting minutes.
• Maintain vendor files, insurance certifications, and compliance records.
• Update the associations profiles, calendars, contracts, website, and communication platforms.
• Process utility charges and coordinate billing with Accounts Receivable.
• Support the GM with Action List updates and other tasks as assigned.
• Conduct routine inspections of common areas and create work orders as needed.
• Review daily reports and ensure proper filing and distribution.
• Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
• Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
• Coordinate inspections and sound testing as needed.
• Address resident concerns and complaints.
• Issue access devices and assist new owners with registration.
• Supervise, train, and schedule the onsite team members.
• Provide backup support for team members when needed.
• Process accounts receivable and service charge forms.
• Review and approve invoices and follow up on past-due balances.
• Prepare the monthly Delinquency Report.
• Draft, publish, and distribute resident communications, including: Weekly Newsletter and Elevator Announcements, Maintenance Notices and Community Event Notices, Courtesy Notices, Violations, and Call to Hearings, Unit Inspection notices and follow-ups
• Maintain and manage Management, Resident, and Board calendars, including operational and maintenance scheduling.
• Review and publish Incident Reports and ensure necessary follow-up actions are documented and addressed.
• Serve as Manager on Duty in the GM’s absence.

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence
• medical, dental, vision, pet insurance
• 401(k) with company match
• life and disability support for qualifying team members
• generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees