MCP Retail - Assistant General Manager - Job ID 1679113

DCM•Hagerstown, MD

2d•Onsite

About The Position

Growing medical and recreational cannabis manufacturers on the East Coast. Our mission is simple: grow the highest-quality weed at prices everyone can afford. We're looking for passionate people to join us in our mission to democratize cannabis-or as we like to say, to "Weed the People." With a dialed-in grow operation and a bold new brand refresh, we're ready to dominate the MD/DC market-and have a little fun while we're at it. Assistant General Manager Our Assistant General Manager will support the General Manager in leading our retail team to drive business growth and assist in executing our sales strategy within the MD market. This individual will help oversee the day-to-day operations of our cannabis dispensary, balancing time between the retail floor and administrative tasks. A passion for the cannabis industry, strong product knowledge, and experience in managing or supporting a successful retail team are essential. In collaboration with the General Manager, the Assistant General Manager will ensure customers/patients receive exceptional service and that the dispensary complies with all relevant laws and regulations. Your role in caring for our company: The essential functions include, but are not limited to the following: Strategic Collaboration, Operations & Execution Assist in managing and overseeing full dispensary operations and supervise a team of 40-50 employees. Support the completion of store administration responsibilities and ensure compliance with state regulations, policies, and procedures. Assist in ensuring the store remains compliant with security, inventory, and local and state regulations. Maintain outstanding store condition and visual merchandising standards. Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge. Assist in providing education for employees about different cannabis strains, edibles, concentrates, and consumption mechanisms. Collaborate with leadership to identify current marketing trends and advertisements to determine the effectiveness of different sales, styles and strategies and apprise leadership. Ensure high levels of customers satisfaction through excellent service and professionalism. Help develop process flows for customer/patient experience, customer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the customer experience and ensuring customer retention. Assist with ensuring that inventory audits and reconciliations are routinely conducted and finalizing any inventory reports. Support efforts to provide safety and satisfaction to employees and customers/patients; as well as finding resolutions for issues that arise from product availability, pricing, complaints, grievances, etc. Contribute to fostering a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer/patient following through clear and positive communication. Help drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership. Assist in meeting sales goals by training, motivating, mentoring, and providing feedback to sales associates. Conduct weekly inventory audits and report needed products to Operations according to ordering SOP. Check products in POS and METRC, and verify all tiers and pricing are correct in POS. Regularly performing METRC and POS audits and verify data for accuracy. Maintain product expiration logs and create ways to sell products prior to expiration date. Waste expired product(s) as needed on a monthly basis in accordance with MCA standards. Team Leadership & Performance Analytics Foster a culture of professionalism, guiding teams to achieve optimal results. Partner with the General Manager to monitor staff performance, provide timely feedback, along with development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance evaluations, and administer salary adjustments. Assist in retaining and developing top performers by understanding individual's motivations and providing actionable feedback. Collaborate with General Manager addressing low performance quickly, compassionately, and in alignment with company policies. Assist in managing employee's scheduling, basic time off requests, performance reviews, etc . All other duties as necessary.

Requirements

For legal reasons, all employees need to be at least 21 years of age.
You will be asked to pass a Federal and State criminal history background check.
We ask that you have an Associate's degree in Business Administration, Sales Management, or Communications (Bachelor's Degree Preferred).
We ask that you have a minimum of three (3) years of experience that demonstrates growth and/or advancement in complexity, difficulty, or level of responsibility.
We ask that you have a minimum of two (2) years of managerial experience.
We ask that you have a minimum of five (5) years of retail experience, with one (1) year of cannabis experience preferred.
We ask that you have excellent leadership skills, with steadfast resolve, personal integrity, and business acumen.
We prefer that you have a minimum of one (1) year of METRC experience.

Nice To Haves

A passion for the cannabis culture.
Comprehensive knowledge of industry and industry-related trends and forecasts.
Strong attention to detail.
Excel at strategic thinking.
Excellent verbal and written communications skills.
Excellent customer service.
Creative quick thinking to serve as a problem solver with a positive outlook.
Ability to foster collaboration, be a team player, though also independent and self-motivated.
Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
Solid grasp of data analysis and performance metrics.
Flexibility understanding priorities may shift due to sales strategies.
Performance driven to exceed sales goals.
Ability to work at a fast pace in a high production environment!
Comply with all HR policies including confidentiality and non-disclosure.
Maintain open communication with the management team and other co-workers.
Strong work ethic, integrity and desire to be accountable, transparent and proactive.

Responsibilities

Assist in managing and overseeing full dispensary operations and supervise a team of 40-50 employees.
Support the completion of store administration responsibilities and ensure compliance with state regulations, policies, and procedures.
Assist in ensuring the store remains compliant with security, inventory, and local and state regulations.
Maintain outstanding store condition and visual merchandising standards.
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
Assist in providing education for employees about different cannabis strains, edibles, concentrates, and consumption mechanisms.
Collaborate with leadership to identify current marketing trends and advertisements to determine the effectiveness of different sales, styles and strategies and apprise leadership.
Ensure high levels of customers satisfaction through excellent service and professionalism.
Help develop process flows for customer/patient experience, customer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the customer experience and ensuring customer retention.
Assist with ensuring that inventory audits and reconciliations are routinely conducted and finalizing any inventory reports.
Support efforts to provide safety and satisfaction to employees and customers/patients; as well as finding resolutions for issues that arise from product availability, pricing, complaints, grievances, etc.
Contribute to fostering a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer/patient following through clear and positive communication.
Help drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership.
Assist in meeting sales goals by training, motivating, mentoring, and providing feedback to sales associates.
Conduct weekly inventory audits and report needed products to Operations according to ordering SOP.
Check products in POS and METRC, and verify all tiers and pricing are correct in POS.
Regularly performing METRC and POS audits and verify data for accuracy.
Maintain product expiration logs and create ways to sell products prior to expiration date.
Waste expired product(s) as needed on a monthly basis in accordance with MCA standards.
Foster a culture of professionalism, guiding teams to achieve optimal results.
Partner with the General Manager to monitor staff performance, provide timely feedback, along with development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance evaluations, and administer salary adjustments.
Assist in retaining and developing top performers by understanding individual's motivations and providing actionable feedback.
Collaborate with General Manager addressing low performance quickly, compassionately, and in alignment with company policies.
Assist in managing employee's scheduling, basic time off requests, performance reviews, etc .
All other duties as necessary.