Assistant General Manager

Goldfish Swim School MFO•Birmingham, MI

11d•$20 - $22

About The Position

This fast paced and fun working environment is the perfect space to showcase how you bring enthusiasm to everything that you do. Spend your days giving kids high fives after lessons, building their confidence and making an impact on water safety. Summary: Oversees the quality and success of Goldfish Swim School daily operations including customer service, sales, growth of enrollments, member satisfaction, building culture in the workspace (specifically in the front of house), developing best practices and policies to meet members’ needs and demands. Candidates must have a willingness to learn about Aquatics - pool chemicals, pump room, lesson quality and training of the aquatics team. Assistant General Manager will assist General Manager and aquatics team to ensure success. Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity Compassion Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life’s accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Requirements

High school diploma or GED required.
Two to three years management experience is preferred.

Nice To Haves

Bachelor’s degree in business administration, communications or equivalent is desired.
Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred.

Responsibilities

Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
Provides sales and marketing training to all qualified sales staff.
Works with the aquatics department to provide superior swim instruction to the students of GSS.
Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training.
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings,class scheduling, reporting and administrative functions.
Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
Schedules staff and manages payroll.
Fulfills other duties and responsibilities as assigned by the Employer.