Assistant General Manager (ATL)

CLEAR - Field•Atlanta, GA

2d•Onsite

About The Position

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As Assistant General Manager, you will support the General Manager in leading and driving the daily operations of your location for a team of Ambassadors and Managers. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.

Requirements

At least 5 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).
You are self-motivated, positive and possess a passion for fostering a great sense of teamwork.
You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team.
Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment.
Experience reviewing and reporting on KPIs on a regular basis.
Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
Required to successfully complete a government background investigation

Responsibilities

Spend 40% of time on the floor in a customer-facing environment at the airport
Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
Complete administrative tasks & manage labor to ensure highest utility, and oversight of payroll and scheduling
Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary.
Coach, mentor, and train the team to meet sales and customer service goals and standards
Support smaller regional airports as acting General Manager when permanent GMs are out on PTO, leave, role vacancy
Deep understanding of technology and processes; ability to troubleshoot
Ensures the team maintains the equipment, signage, and facility to meet brand standards

Benefits

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company!
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!