Assistant General Manager - Arrowhead Towne Center

Macerich Company•Glendale, AZ

47d

About The Position

This role involves comprehensive leadership and operational oversight of a retail property, ensuring alignment with company standards and strategic goals. Key responsibilities include financial management, strategic planning, tenant relations, and coordination across departments such as Leasing, Legal, and Shared Services. The position also oversees property operations, marketing initiatives, community engagement, and compliance with safety, legal, and corporate policies. Additional duties include supporting capital projects, managing vendor contracts, and fostering relationships with retailers, third-party managers, and city officials to enhance the property's performance and long-term value. The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Requirements

A college degree is preferred.
3-5 years of property management experience is preferred.
Proficiency in commercial real estate, including finance, leasing, marketing, tenant relations, and construction.
The employee must be physically capable of performing all core functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these core functions.

Responsibilities

Communicate and maintain company standards across the property, ensuring alignment with all key stakeholders
Act as a leader within the property team by educating, mentoring, and fostering collaboration at all levels
Contribute to the assessment, planning, and execution of property enhancement and development initiatives
Lead the strategic planning process for the center, establishing a unified vision and setting priorities for the asset
Manage financial operations with a focus on leasing, revenue growth, and expense control
Stay informed about company KPIs and broader industry trends to guide property decisions
Work with Leasing, Business Development, and Shared Services to prepare and evaluate property forecasts
Oversee accounts receivable, collaborating with Shared Services on billing and collections, and resolving tenant issues
Address major tenant concerns and follow procedures for late payments, defaults, and inquiries
Review and recommend legal actions related to receivables and assist the Legal department with collections
Coordinate with Shared Services to resolve accounts payable issues, approve invoices, and ensure proper coding
Ensure timely communication of tenancy changes and manage required documentation
Conduct reviews and approvals of rent rolls and sales reports
Develop long-term expense plans and recommend capital investments
Review quarterly occupancy reports and approve annual reconciliations and impounds
Support the company's Fixed CAM initiative
Supervise operations staff to maintain a safe, welcoming environment and protect physical assets
Ensure service contractors meet performance standards and manage property maintenance contracts
Develop annual budgets and monitor monthly financials to control variances
Coordinate with CAPEX Project Managers to implement approved capital improvements
Create and manage a property-specific energy efficiency program
Develop and implement a site-specific safety plan addressing risk management
Ensure compliance with mall rules and analyze incidents to improve safety and reduce risk
Build relationships with local authorities and organizations, and provide customer service training
Develop and implement the center's emergency response procedures
Design and execute targeted marketing programs and support cause branding efforts
Lead and promote participation in the company's volunteer initiatives
Maintain strong relationships with retailers to enhance sales and performance
Support the development of PR strategies and crisis communication plans, and align marketing with revenue goals
Assist leasing efforts by balancing revenue goals with merchandise mix and contributing to planning documents
Participate in forecasting and manage lease administration from proposal to store opening
Conduct tours for potential tenants and build relationships with neighboring property owners
Coordinate efforts for ancillary leases and facilitate communication with Legal
Ensure compliance with company policies and legal procedures relevant to a publicly held organization
Follow the company's record retention policies and ensure proper documentation for common areas
Work with Legal and Operations to manage construction allowance payouts and tenant closeouts
Oversee tenant coordination activities and maintain effective communication with internal departments
Ensure contractors adhere to company rules and regulations
Lead efforts to maintain and evolve a long-term strategic plan for the center's growth and appeal
Prepare and submit reports for ownership on a regular basis
Maintain strong working relationships with third-party management teams on campus
Assist in executing major capital projects in collaboration with operations and development teams
Support development efforts by working with city officials to secure project approvals and maintain positive relationships

Benefits

Best-in-class benefits with affordable employee contribution levels
Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
401(k) match with immediate vesting
Ability to purchase company stock at a 15% discount
24 paid volunteer hours and employer charitable match
Employee Assistance Program
Career-development resources
Comprehensive wellness program including Calm Health and ClassPass memberships
Remote Fridays
And more…