Assistant General Manager

Under Canvas•Surry, ME

12h

About The Position

This is a unique opportunity to work outdoors close to some of the country’s most popular national parks. As an Assistant General Manager (AGM), you partner closely with the General Manager (GM) to ensure the camp delivers exceptional guest experiences. The AGM serves as an expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. Together with the GM, the AGM communicates goals and expectations to the team and assists where needed.

Requirements

High School Diploma or GED or equivalent work experience
At least 1 year of management experience or 2+ years of supervisory experience, or a combination of both
Desire for growth in the organization
Competently perform duties in absence of GM
Travel to a variety of camp locations as required
Demonstrated commitment to delivering high quality customer service
Goal-oriented, results-driven, strong interpersonal and communication skills
Communicate in a clear and professional way
Interact with a friendly, enthusiastic, positive attitude
Demonstrate sound judgement, follow direction, and take decisive appropriate action
Learn, embrace, and train team on company policies, practices, and procedures
Strong organizational skills to execute and prioritize multiple tasks
Able to influence and inspire teams
Ability to work independently and meet deadlines on assigned projects
Proficiency in Microsoft Office Suite and in HMS and POS systems
Participate in educational and training opportunities
Food Handler (ServSafe) Manager Certification
Must be obtained by property opening date or before starting any work involving food or alcohol handling
This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

Nice To Haves

Prior experience in budgeting, reporting, and P&L management
Understanding of property management systems
Basic knowledge of maintenance operations
Prior food and beverage experience
Hospitality experience preferred, but not required

Responsibilities

Cross trained in each property department
Ability to travel for task force work at another location when requested
Think critically to respond and react quickly to ever changing situations on property
Deliver clear expectations to the team in all operational areas
Professional in all internal and external communications
Maintaining a positive and open-minded attitude
Resolve guest and team member issues quickly and efficiently
Review applications and conduct interviews
Support in hiring decisions to include approvals of extending offers, onboarding tasks and deadlines with GM and HR
Collaborate with GM and HR to support staffing and retention disciplines
Delegate tasks
Able to run the camp and work independently with minimal oversight
Find ways to streamline processes to maximize efficiency and resource use
Establish and maintain relationships with local businesses and communities
Develop creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis
Be growth oriented
Evaluate, develop, and report on NPS and eNPS action plans
Monitor financial performance to drive business decisions
Spearhead new initiatives to drive financial results
Assist with building of the annual budget for camp location
Support with monthly and yearly inventory as needed per department
Create synergy across all property departments through strong leadership
Meet with team members to support their growth and development
Create positive work environment that is guest-focused
Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
Collaborate with other members of camp management and the corporate team
Oversee staff housing to include monthly inspections, maintenance issues, housing audits, and be the initial contact for housing employee relations
Create and deliver corrective action documents to team members
Act as the point of contact for payroll approvals and timecard adjustments
Responsible for oversight of approval all departmental timecards
Prioritize tasks effectively
Participate in camp level and company-wide meetings
Submit high quality work products in a timely manner
Respond to guest reviews in the established time period
Promote company sustainability initiatives
Other duties as assigned