Assistant General Manager

Starlite Yellowstone•West Yellowstone, MT

21h•Onsite

About The Position

Starlite Yellowstone, Tapestry Collection by Hilton is a newly reimagined lifestyle hotel located steps from the West Entrance of Yellowstone National Park. Following a complete renovation, the property features approximately 133 modern guest rooms and amenities designed to reflect the rugged beauty and character of the Yellowstone region. As part of Hilton’s Tapestry Collection, Starlite Yellowstone offers a distinctive sense of place brought to life through authentic Montana hospitality. Our team is committed to delivering memorable guest experiences while maintaining strong operational performance and team culture. Managed by Vista Host Management & Development Company, Starlite Yellowstone is part of a growing portfolio focused on operational excellence and long-term growth. The Assistant General Manager (AGM) supports the General Manager in driving overall hotel performance, with direct accountability for financial results, labor management, and operational execution. This role oversees daily operations across key departments while ensuring expenses, productivity, and revenue opportunities are actively managed. The AGM leads from the floor to ensure exceptional guest service while maintaining disciplined cost control and operational efficiency. This position serves as the acting General Manager in their absence.

Requirements

Minimum 2–3 years of hotel leadership experience required; multi-department experience strongly preferred
Strong understanding of hotel financial performance, including labor management and cost control
Experience with Hilton systems preferred (PEP, QA, Honors, etc.)
Ability to lead, motivate, and develop teams in a fast-paced environment
Strong organizational, communication, and problem-solving skills
Ability to stand and move throughout the property for extended periods
Ability to work flexible schedules, including evenings, weekends, and holidays

Responsibilities

Support overall hotel financial performance, including labor management, expense control, and revenue optimization
Monitor daily operating results, including occupancy, ADR, and labor productivity, and adjust operations accordingly
Ensure staffing levels align with business demand while maintaining service standards and cost efficiency
Lead front office and housekeeping operations with a focus on both guest satisfaction and productivity targets
Act as Manager on Duty, maintaining a visible presence and supporting all departments as needed
Drive guest satisfaction through direct interaction, service recovery, and proactive engagement
Monitor guest feedback and service scores, implementing corrective actions as needed
Support revenue strategy execution, including rate integrity and group coordination
Ensure compliance with Hilton brand standards, QA requirements, and company policies
Assist in hiring, training, and performance management across departments
Maintain clear communication between departments to ensure operational alignment
Partner with the General Manager on budgeting, forecasting, and performance tracking
Ensure property presentation, cleanliness, and maintenance standards are consistently upheld
Step into General Manager responsibilities in their absence