Assistant General Manager

American Golf Corporation•New York, NY

17d

About The Position

The Assistant General Manager is responsible for supporting the General Manager with all day-to-day course operations to meet performance, staffing, and profit goals. Assistant General Managers are passionate about leading a team an able to confidently deliver performance feedback, set goals, foster teamwork, and communicate business objectives. Working closely with the leadership team, the Assistant General Manager leads business objectives to achieve goals by maintaining membership, generating revenue, managing budget, staff, and facilities.

Requirements

5 years management experience, preferably in the golf/hospitality/service industry
Proficient in computer software including Microsoft Word, Excel, PowerPoint, CRM (General Tag), Point of Sale, MS Teams, Zoom, Workplace, etc.
Familiarity with managing a timekeeping system, preferably KRONOS
Familiarity with social media platforms such as LinkedIn, Facebook, Instagram, Twitter, TikTok, etc.
Solid time management, organization, and prioritization skills
Proven ability to effectively build and foster a team environment
Ability to make decisions in a fast-paced environment
4-year college degree or equivalent experience required

Nice To Haves

PGA or LPGA certification recommended

Responsibilities

Assist General Manager in all facets of daily operation, acting as manager on duty in the absence of the General Manager
Maintain and expand membership and/or customer base by assisting in the prompt handling member and guest concerns and issues
Foster open communication with members and guests by remaining highly visible.
Generate revenue by assisting General Manager in overseeing the reservation system and procedures; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; and expanding sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
Use Point of Sale (POS) system for processing purchases and credit card transactions
Answer the telephone, and manage the reservation system
Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
Assist in budget and expense management by utilizing labor scheduling tools to follow demand patterns; review Account Payables, Account Receivables, and general ledger and making daily, weekly, or monthly financial reports as requested; monitor inventory levels for merchandise, food and beverage
Assist in managing staff by conducting staff meetings; act as a role model for all teammates by demonstrating behavior and work ethic expected; and ensure standards by implementing all human resource policies and procedures
Manage facilities by working closely with Superintendent, Food & Beverage Director, and all other department heads
Follow safety guidelines, conducting regular safety meetings, monitoring cash handling procedures and thoroughly investigating all security concerns
Implement and support all American Golf initiatives and programs as requested by management
Other duties may be assigned by management