Assistant General Manager (Sbarro)

LV Petroleum•Williams, IA

12h•Onsite

About The Position

The Assistant General Manager supports the General Manager in overseeing all aspects of daily restaurant operations. This includes ensuring efficient and smooth operations, maintaining Sbarro’s quality standards for food products, and enforcing operational procedures and company policies. The role involves significant team leadership, including supervising, training, and developing staff, assisting with recruitment, and fostering a positive work environment. A key focus is on delivering excellent customer service, resolving complaints, and ensuring a positive dining experience. The Assistant General Manager also assists with financial management, cost control, inventory and supply management, and ensuring compliance with health and safety regulations. Additionally, the role supports local marketing strategies and community engagement to promote the brand and maintain a positive reputation.

Requirements

High school diploma or equivalent.
At least 2-3 years of experience in a supervisory or management role within the food service industry.
Strong leadership skills with the ability to motivate, train, and develop staff.
Excellent customer service skills and the ability to manage customer complaints in a professional and timely manner.
Experience in managing budgets, controlling costs, and maximizing profitability.
Ability to multitask and stay organized in a fast-paced environment.
Strong communication skills, both verbal and written, with the ability to work effectively with customers and team members.
Ability to make quick decisions and solve problems effectively under pressure.

Nice To Haves

College degree in business, hospitality management, or related field is a plus.

Responsibilities

Assist the General Manager in overseeing day-to-day restaurant operations to ensure efficient and smooth operations.
Ensure all food products meet Sbarro’s quality standards, from preparation to presentation.
Enforce operational standards and procedures, ensuring adherence to company policies and local regulations.
Monitor food safety, sanitation, and cleanliness standards to ensure a safe and clean environment for both guests and staff.
Assist in handling opening and closing procedures, including cash handling, equipment checks, and restaurant security.
Supervise, train, and develop restaurant staff to ensure they are performing their jobs effectively and efficiently.
Assist with recruiting, onboarding, and retaining high-performing team members.
Delegate tasks effectively to team members, ensuring workloads are balanced and operational needs are met.
Conduct regular performance reviews and provide constructive feedback to employees to help them improve and grow.
Foster a positive, team-oriented atmosphere that encourages collaboration and excellent customer service.
Ensure that customers have a positive dining experience by maintaining high standards of service, food quality, and cleanliness.
Resolve customer complaints and concerns in a professional, friendly, and efficient manner, ensuring customer satisfaction.
Lead by example in customer interactions, demonstrating excellent communication and problem-solving skills.
Assist in managing restaurant finances, including tracking sales, controlling costs, and managing inventory.
Help to maintain profitability by adhering to budget guidelines and minimizing waste, theft, and errors.
Manage labor costs effectively by ensuring proper staffing levels in accordance with sales forecasts and labor budgets.
Assist with payroll processing and labor scheduling.
Assist in managing food, beverage, and supply inventory to ensure adequate stock levels and minimize shortages.
Help place inventory orders and monitor deliveries to ensure that supplies are received on time and stored properly.
Track inventory usage and waste to maintain accurate inventory records.
Ensure compliance with all health, safety, and sanitation regulations, including food handling and employee safety procedures.
Conduct regular safety checks and maintain a safe work environment for all team members.
Ensure that all kitchen equipment is in working order and report any maintenance issues promptly.
Support the General Manager in executing local marketing strategies and promotions to drive traffic and sales.
Assist in community engagement initiatives and building relationships with local businesses and customers.
Help promote Del Taco’s brand and ensure the restaurant maintains a positive reputation in the community.