Assistant General Manager

ImageFIRST Healthcare Laundry Specialists•Jeffersonville, IN

1d•Onsite

About The Position

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! We are looking for a STRONG Operational Leader to oversee our ever-growing facility in Jefferson, Indiana as well as our depot in Louisville, KY. In this Assistant General Manager position, you will be a hands-on leader who can anticipate and solve problems, oversee staff, and be client facing to ensure quality as well as growth. As the Assistant General Manager, you are the champion and steward of our purpose. Your success is measured not just on financial results, but in the positive impact you create across all four stakeholder groups (Associates, Community, Customers, and Patients).

Requirements

Minimum of 5 years' progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental
Bachelor's Degree or equivalent experience
Requires previous managerial experience in food services in a hospital healthcare environment
Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills
Strong financial acumen required in order to discuss financial planning, objectives and results
Exceptional organizational and time management skills with a proven track record of growing accounts
Must be able to relate professionally and positively to physicians, clinical staff and healthcare facility executives with excellent communication, interpersonal, presentation and management skills

Nice To Haves

Contract-managed service experience is highly desirable

Responsibilities

Translate Vision into Action (Sales, Service, Operations)
Build Culture Daily: Foster an environment where Associates thrive, talent advances, and we all deliver exceptional service
Drive Customer Loyalty: Own relationships with customer accounts, train others to do the same, and ensure service excellence
Balance safety, growth, efficiency, and profitability
Develop others to be future leaders
Lead and direct the efficient operation of treatment and distribution at our laundry facility processing cloth products. This individual must be able to direct and develop all quality initiatives and aspects related to customer relations, service management, production and administration
Delivers strong operational performance by ensuring compliance with our organization and regulatory agency standards and programs, and translating corporate strategy into front line operational tactics
Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirements
Provides overall long-term planning, direction and control to assigned accounts within a defined district to achieve pillar goals and key business outcomes
Leads recruitment and development of team, ensuring high performance, talent succession planning, and employee engagement; ensures use of applicable rounding
Establishes and maintain effective customer rapport and maintains mutually beneficial business relationships with clients
Identifies opportunities to implement new products and services which support sales growth and client retention, and independently conducts client negotiations and renegotiates unit contracts
Interfaces with client c-suite and regional management and their staffs
Develops District forecasts and communicates deviations to Regional & divisional Management
Determines plan that optimizes financial performance and productivity by conducting operational audits