Assistant General Manager

Buffalo Lodging Associates, LLC•Beachwood, OH

35d

About The Position

We are currently looking for Assistant General Manager to join our Team! Our 125 all suite Homewood Suites -Beachwood, is located near shopping and dining, off I-271, a short walk from dining options. We offer our guests our free five-mile shuttle covering shopping at Pinecrest, Beachwood Place Mall, Legacy Village. The Homewood Suites by Hilton in Beachwood is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Requirements

Two years related management experience, and hotel brand knowledge.
Extensive experience with rooms, housekeeping and food and beverage.
Ability to work flexible schedules.
Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
Expertise in standard hotel management systems.
Hands-on leadership
Valid Driver’s License

Responsibilities

Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
Manage the front office operations and supervising directly the front desk and food and beverage staff.
Resolve guest concerns while maintaining high franchise Guest Service scores.
Foster a positive, cooperative work environment between staff and management.
Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
Works along hotel staff and is available according to hotel’s needs. Weekends, holidays and different shifts if required.
Administrative tasks such as reporting, inventories, accounting processes and much more.