Assistant General Manager

Defined Fitness Inc•Albuquerque, NM

About The Position

The Assistant General Manager is responsible for DETAILING the Club and DRIVING net memberships. You sit in the DRIVERS seat. You DRIVE a team of meticulous and dedicated team members who consistently strive for cleanliness perfection and maintain the club with purpose and attention to DETAIL. You will DEVELOP a culture of cleanliness with a focus on retaining members by inspiring your team to find DELIGHT in the DETAILS. You will lead and DEVELOP all team members down a path of excellence and success while DELIGHTING new members, tackling goals with DRIVE, intensity and passion.

Requirements

Must pass the Sales Tour Process, Telephone Inquiry, and Membership Cancellation/Freeze S.O.P
Proven ability to communicate effectively both verbally and written
Must have 2 years of managerial experience in service, health, fitness or related industry
Must have a valid New Mexico driver’s license (with acceptable driving record) and own means of transportation (registered and insured)
PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc.
Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment
Must be able to work weekends and evenings, as needed
Must be able to stand/walk for up to eight (8) hours at a time
Must be able to sit for long periods of time
Must be able to lift and carry approximately 50 pounds
Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write

Nice To Haves

Bachelor’s Degree in Business Administration or related field, preferred

Responsibilities

Work closely with the General Manager in all areas of the business
Must take lead of the facility and report to General Manager on KPI’s while General Manager is out assisting other locations.
Achieve all Club monthly sales goals & non-member closing percentage
Sales revenue goals including drinks, bars, etc.
Being able to effectively communicate our policies and procedures both to our members and employees.
Oversee membership sales initiatives including open houses, special membership events, promotions, closeouts, etc.
Oversee the equipment maintenance, including service callouts, equipment checks and on-going evaluation of equipment needs
Responsible for stocking and ordering equipment parts, cleaning materials and other facility related products
Maintain and service pool, spa, steam room and sauna
Manage all HVAC upkeep, detail and maintenance
Manage relationships with vendors and establish system for preferred vendors
Schedule and complete weekly training sessions with your team
Resolve and report all incidents of inappropriate behavior being displayed
Create a positive culture for your team that creates an exceptionally friendly and delightful environment
Recruit, hire, train, motivate and retain a fully staffed and a highly functioning team
Other duties as assigned
Must maintain both the club and their personal daily KPI’s