Assistant General Manager

Zankou Chicken, Downtown LA•Los Angeles, CA

26d

About The Position

Zankou Chicken is an award-winning, family-owned, fast-casual Mediterranean restaurant chain with 12 locations (and growing) across Southern California. At Zankou, we serve quality, natural, and uniquely delicious Mediterranean meals at an affordable price and with a “WOW” level guest experience. We align ourselves on simple Core Values to ensure that we reach our mission the right way. Our Core Values are, Excellence, Teamwork and Care if this describes and you are passionate about food, quality, guest service and growth, come join our team! As an Assistant General Manager you will play a vital role in leading and supporting operations!

Responsibilities

Greets all customers in a friendly, and helpful in a timely manner
Take customer orders over the counter and phone orders
Offers information and suggestions about our menu to the customer
After the customer is done ordering repeat the order to the customer
Repeats order and show them their meal for accuracy
Follows up with customers to make sure needs are being met.
Acknowledges and addresses guest and Team Member concerns
Understands follows and executes all food safety and work safety requirements
Ensures product is being prepared, served and stored to company standard, following all food safety regulations (FIFO)
Executes store operations during scheduled shifts; organizes opening and closing duties as assigned.
Provides on-going coaching to store team. Identifies when processes and actions are consistent/inconsistent with restaurant expectations and standards and coach/praise in the moment.
Floor Control (“aces in their places”) and provides breaks and meal periods
Leads the team to success, by training, coaching, and mentoring
Works closely with the General Manager to ensure proper store operations