Assistant General Manager- Wekiwa Springs

Guest Services•Wekiwa Springs, FL

1d•Onsite

About The Position

The Assistant General Manager assists the Unit Manager in all aspects of center operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Assistant General Manager assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Assistant General Manager also works towards motivating employees, instilling accountability, and achieving results to drive success in the position.

Requirements

High School Diploma or GED preferred.
Bachelor's or Business Degree preferred.
At least 1-2 years of experience in related management required.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire workday and to climb steps regularly.
Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in fast-paced environment.
Physical presence at the job site is essential to perform job duties.
Standard commercial cooking machinery and utensils (pots and pans, fryers, stove, among others), cash registers/POS system, and typical office equipment (computer, fax, telephone, copier, scanner, among others).

Nice To Haves

Food Safety Certified a plus.

Responsibilities

Receive direction from the Unit Manager and assist in the overall management of the unit's operations, including planning and developing daily operations; forecasting and analyzing sales, labor, and profit; and, ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the unit's staff.
Maintain accounting records, daily reporting requirement, and cash control.
Assist in managing P&L statement.
Respond to customer inquiries and resolve customer complaints.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
Represent the company in a professional and positive manner at all times.
Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
Perform unit opening and /or closing procedures.