Assistant General Manager AGM - Island Oaks RV Resort

NDM Hospitality Services•Jacksonville, FL

1d•Onsite

About The Position

The Assistant General Manager plays a key leadership role in the daily operations of the resort. This position supports the General Manager in overseeing guest services, retail operations, restaurant and bar, pool and recreation, rental park models, maintenance coordination, and team leadership. Exceptional customer service is the foundation of this role. The AGM ensures every guest receives an outstanding experience, resolves issues proactively, and fosters a service‑driven culture across all departments.

Requirements

Minimum 3 years of hospitality, resort, hotel, or RV park management experience.
Strong background in customer service, operations, and team leadership.
Proven ability to lead teams in a fast‑paced, guest‑focused environment.
Excellent communication, problem‑solving, and organizational skills.
Ability to work flexible hours, including weekends, holidays, and peak seasons.
Proficiency with POS systems, reservation platforms, and basic reporting tools.

Nice To Haves

Experience in food & beverage, retail, and lodging operations strongly preferred.

Responsibilities

Serve as a visible, on‑site leader focused on guest satisfaction and service excellence.
Engage with guests throughout their stay to ensure a positive experience.
Resolve guest concerns promptly and professionally.
Monitor guest reviews, feedback, and surveys to identify improvement opportunities.
Train and coach staff on hospitality standards, service recovery, and guest engagement.
Support daily resort operations, including: RV site transient and long‑term guests
Rental park models and lodging turnovers
Retail store operations
Restaurant and bar operations
Pool, recreation, and scheduled activities
Ensure all departments operate efficiently, safely, and in compliance with company standards.
Assist with scheduling, labor management, and daily operational planning.
Serve as Manager‑on‑Duty when the General Manager is unavailable.
Assist in overseeing restaurant and bar service standards, cleanliness, and guest flow.
Support inventory control, cash handling, and POS procedures.
Coordinate with kitchen, bar, and retail teams to ensure consistent guest experiences.
Monitor sales trends and support promotions, events, and revenue‑enhancing initiatives.
Assist with hiring, onboarding, training, and performance management.
Lead by example, promoting professionalism, teamwork, and accountability.
Support department managers and supervisors in meeting operational goals.
Address employee concerns promptly and escalate when necessary.
Partner with maintenance and housekeeping teams to ensure: Clean, safe, and well‑maintained facilities
Timely turnovers of rental park models
Pool and swimming lake safety and compliance
Report and follow up on facility issues, safety concerns, and operational risks.
Ensure compliance with local health, safety, and operational regulations.
Assist with daily reporting, revenue tracking, and expense awareness.
Support budgeting, cost control, and loss prevention efforts.
Maintain accurate documentation, incident reports, and operational records.
Perform additional administrative duties as assigned.