Assistant General Manager - RV Resort

TJO 10 X 10 MANAGEMENT, L.P.•Bremen, GA

17d

About The Position

Our company is seeking a dynamic Assistant General Manager to join our management team. The Assistant General Manager will work closely with the General Manager to oversee all facets of the daily operations at the business. This is a hands-on position, so we are looking for a candidate with outstanding communication, organizational and customer service skills. The successful candidate will have management experience in a retail or restaurant setting, and excellent customer service skills.

Requirements

Excellent verbal communication, and the ability to convey important information clearly and effectively
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software's
Strong leadership and initiative
People person, able to provide excellent customer service
Quick decision-making and problem-solving abilities
Excellent time management
Responsible, goal oriented and organized
Strong attention to detail and able to multitask
Confident, proactive and willing to take on workplace challenges
Great listening skills and able to take direction from individuals in higher-level positions
Minimum of 2 years of experience or similar

Responsibilities

Assist in leading, directing, and managing all resort operations including, but not limited to: resort budgeting, forecasting, and strategic planning, implementing and complying with all company policies, and brand standards,
Develop relationships to extend the RV resorts’ brand within the local community thru philanthropic or paid efforts in collaboration with the Director of Marketing
Assist in recruiting, hiring, supervising, training, assessing, evaluating, coaching, and counseling, recognizing, and rewarding, and ensuring all team members comply with appropriate policies and operational procedures.
Collaborate with General Manager and District Manager (DM) to quickly and effectively address issues that would adversely affect the resort or guest satisfaction, and overall operation.
Ensure compliance with federal, state, and local agencies that regulate RV resort/campground operations.
Provide data to assist in capital expenditure and expansion budget needs to RV Resort Manager and DM.
Serve as multi-department head for Housekeeping, Front Office, and Recreation.
Responsible for park-specific social media content responding to messaging and comments on all social media.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service, and financial measurement
Assist in identifying operational performance, productivity, and efficiency gaps and implementing measures to correct those deficiencies.
Serve and act as General Manager in his or her absence.
Works with the RV Resort Manager and marketing department to increase reservations and occupancy and further promote our brand.
Assists team members with handling and resolving guest complaints.
Enforces resort rules and standards with guests and team members.
Prepare and submit all reports to the General Manager and Corporate management as requested and according to scheduled due dates.
Assume responsibilities of any line-level employee, as needed