Assistant General Manager

Lodgco Hospitality•Orlando, FL

27d

About The Position

As the Assistant General Manager, you’ll play a pivotal role in supporting the General Manager with day-to-day operations, team development, guest satisfaction, and strategic initiatives.

Requirements

Strong Leadership and Teamwork abilities
Communication both verbal and written
Computer software skills
Time management and problem solving skills
Self-motivated, well organized, and goal-oriented
2-3 years of hotel experience, preferably in a supervisor role
Valid driver’s license and safe driving record
satisfactory criminal background screening required
professional references

Nice To Haves

Hospitality degree, preferred

Responsibilities

Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager
Assist General Manager with all hotel, administrative, and human resources duties
Analyze and resolve work problems to achieve work-related goals
Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
Ensure all Front Desk employees are adhering to rate and credit policies and procedures
Knowledge of brand operating systems
Assist with daily credit report; review the bucket, and all A/R accounts
Maintain online ordering of food, housekeeping, maintenance supplies, etc.
Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
Knowledge of all emergency procedures and how to act on them.
Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
Report any unusual occurrences or requests to General Manager immediately