Assistant General Manager | Hawaii Convention Center F&B

ASM Global • Honolulu, HI

1d • Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE The Assistant General Manager supports the General Manager in the efficient, professional, and profitable operation of the venue. This role assists in overseeing all managerial, full-time, and part-time staff while ensuring full compliance with all federal, state, and local labor laws, sanitation standards, food safety regulations, and alcohol service policies.

Requirements

• Detail-oriented and highly organized, with the ability to multitask and delegate responsibilities when necessary.
• Excellent written and verbal communication skills, with the ability to prioritize tasks in a deadline-driven environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to lead, motivate, and develop teams while promoting an inclusive work environment.
• Strong problem-solving skills with the ability to resolve issues effectively and professionally.
• Knowledge of retail point-of-sale (POS) systems, including operational procedures and policies.
• Ability to perform effectively under pressure for extended periods while maintaining professionalism.
• Availability to work extended hours, including nights, weekends, and holidays as business needs require.

Responsibilities

• Assist in the overall effective management of venue operations.
• Ensure full compliance with all alcohol service policies and monitor service during events to maintain 100% compliance.
• Assist in managing events from setup through breakdown, including communication with hourly staff, culinary teams, clients, and guests.
• Ensure the venue operates in a legal, efficient, professional, and profitable manner at all times.
• Generate, review, and analyze financial reports including budgets, forecasts, revenue analysis, labor costs, product costs, and profit and loss statements.
• Draft, review, and update policies and procedures as directed by the General Manager.
• Assist in reviewing contracts and implementing approved terms as directed by the General Manager.
• Oversee scheduling and labor allocation to ensure proper staffing levels.
• Partner with the General Manager to analyze ticket sales and event projections to determine staffing needs and point-of-sale coverage.
• Provide direction to department managers and follow up on assigned responsibilities.
• Conduct regular inspections to ensure quality, safety, and service standards are maintained.
• Ensure all required reports are completed accurately and submitted on time.
• Assist in developing and maintaining a strong and effective management team.
• Provide managers with clear expectations, guidance, and support to ensure successful performance.
• Participate in performance evaluations and provide recommendations for development and improvement.
• Assist with menu development, promotions, and marketing plans with department leaders.
• Maintain professional relationships with clients, show managers, vendors, suppliers, and guests to promote a positive image of the venue.
• Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.
• Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Practice safe work habits and follow all company safety policies, procedures, and regulations.
• Complete all required company-wide safety training and any additional job-specific safety training.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed