Assistant General Manager - CLAUDIE

Riviera Dining Group Inc•Miami, FL

About The Position

The AGM will be responsible for managing and supporting daily operations of the restaurant, day life and night life experiences of Casa Neos. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required. Candidate must be ServSafe certified. Position will report into the GM.

Requirements

Minimum of 5+ years fine dining/upscale management experience is required.
Bachelor’s degree in hospitality or business or a combination of experience is desirable.
Experience managing bar operations (hiring, training and inventory) along with floor operations of an upscale/luxury high volume restaurant is required.
Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
Positively handle guest requests and accept feedback with grace.
Provide sound resolution(s) to guest complaints with poise and professionalism.
Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
Maintain highest level of safety, security, sanitation, and cleanliness of facility.
Must understand how to use basic computer applications and POS systems.
Staff, train and develop guest-focused employees.
Manage team accountability.
Maintain good rapport with vendors to ensure quality and consistency.
Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
Sound decision making capability while protecting the restaurant/Company in instances of urgency.
Assist in conducting quarterly restaurant staff evaluations.
Ability to work a flexible schedule. AM/PM/Weekends/Late nights.

Responsibilities

Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
Management of bar operations (staff hiring, training and inventory) is required in this role in addition to floor management.
Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
Positively handle guest requests and accept feedback with grace.
Provide sound resolution(s) to guest complaints with poise and professionalism.
Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
Maintain highest level of safety, security, sanitation, and cleanliness of facility.
Must understand how to use basic computer applications and POS systems.
Staff, train and develop guest-focused employees.
Manage team accountability.
Maintain good rapport with vendors to ensure quality and consistency.
Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
Sound decision making capability while protecting the restaurant/Company in instances of urgency.
Assist in conducting quarterly restaurant staff evaluations.
Follow company guidelines to effectively manage labor.
Achieve restaurant financial goals as specified to applicable area of responsibility.
Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity.
Weekly inventory counts, costs, and maintenance.